Work Opportunity Tax Credit Administrator (Employment Support Administrator 2)

NOTICE: This position will be headquartered in an ODJFS facility at one of the following locations:

Rhodes State Office Tower – 30 E. Broad Street, Columbus OH 43215

Akron Delivery Center - 172 S. Broadway St., Akron, OH 44308

Dayton Delivery Center - 6680 Poe Ave, Dayton, OH 45414

Office of Workforce Development

The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through OhioMeansJobs.com, an online job matching system that brings both employers and job seekers to one easy-to-use website. Learn more about the office by visiting the ODJFS OWD webpage.

What You’ll Do

In this position as a Work Opportunity Tax Credit (WOTC) Employment Services Admin 2, you will lead a team that processes incoming WOTC applications. The main focus is on delivering services related to the Work Opportunity Tax Credit (WOTC) program.

• Hire and assign work to staff
• Oversee the processing of WOTC applications to ensure timely adjudication
• Assist OhioMeansJobs Centers and other staff by providing technical support and information related to the WOTC program
• Provide staff with guidance related to employer/consultant outreach to explain the program and encourage participation
• Interpret federal policies and regulations related to WOTC, ensuring proper reporting and compliance
• Provide final review of WOTC applications and supporting documents to determine if they meet the criteria for the tax credit
• Consult with manager for staffing issues and to suggest ways to improve productivity
• Monitor disciplinary issues, actions, and team performance issues
• Monitor grant expenditures and budgetary roles
• Participate in and/or lead DOL meetings and discussions
• Monitor and submit reports on program effectiveness and efficiency
• Serve as point of contact for employers and agents for program applications
• Oversee process, data entry, and decisions of applications
• Oversee MOU negotiations primarily with:
  
  

WOTC: Business Gateway, Vocational Rehab, ODRC; oversee OhioBonds4Jobs program, including monitoring mailbox, approving and entering bond requests, and providing technical information and training. Coordinate WOTC activities with different agencies and participate in meetings and workgroups

• Must have certain knowledge and skills related to the job, and be able to handle data, communicate effectively, and offer training to co-workers and customers
• Operate a computer, analyze data, and maintain records
  
  

Necessary Skills

• Proficient in computer software, including but not limited to Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Strong organizational skills
• Proficient in business writing, as well as written and verbal communication skills
• Problem-solving skills
• Attention to detail
• Time management and multitasking
  
  

Challenges

• Prioritizing tasks to ensure they are completed timely and accurately
• Last-minute requests that need to be completed immediately
• Workload can, at times be unpredictable. Must be able to quickly adapt staff focus to meet changing number of WOTC applications
• Identifying deficiencies which may impact program performance
  
  
  
  

Schedule: Standard workdays are Monday through Friday between 7:00 a.m. and 6:00 p.m.

Travel: Travel is required to attend meetings. Employees must reside in Ohio and within a reasonable distance of their assigned work location.

PN(s): 20033602.

Option 1

The ideal candidate, at minimum, must have the following:

• Completion of undergraduate core program in business or public administration: management science to include coursework in human resource training & development;
  
  

AND

• 12 mos. trg. or 12 mos. exp. in state & federal laws & regulations governing implemented employment services & training programs;
  
  

AND

• 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques;
  
  

AND

• 1 course or 3 mos. exp. in demography;
  
  

AND

• 1 course or 3 mos. exp. in budgeting.
  
  

Option 2

• 6 mos. exp. as Employment Administrator 1, 64225.
  
  

Option 3

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $34.14 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$34.14

$36.00

$37.97

$40.02

$42.27

$44.55

$46.38

$48.56

Annual

$71,011

$74,880

$78,978

$83,242

$87,922

$92,664

$96,470

$101,005

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Apr 24, 2025, 11:59:00 PM

Primary Location

United States of America-OHIO

Compensation

34.14

Schedule

Full-time

Work Hours

8:00 a.m. to 5:00 p.m.

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Management

Technical Skills

Management, Public Relations

Professional Skills

Building Trust, Coaching, Decision Making

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do everyday.