Customer Service Assistant 2

What You Will Do At ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 2 (PN 20089213)

The Ohio Department Of Medicaid (ODM) Is Seeking An Experienced Customer Service Professional. As a Customer Service Assistant 2, Your Responsibilities Will Include But Are Not Limited To:

• Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
• Screen applications for individuals, groups and organizations
• Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
• Respond to emails
• Assist with maintaining and updating provider records and files
• Prepare & maintain reports concerning production activities
• Participate in training for user acceptance testing & preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.
• Provide customer service resolving issues for applicants, credentialists, & other stakeholders by means of email communication, phone, & chat
  

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.
  
  

Job Skills: Customer Service

Organization

Medicaid

Agency Contact Name and Information

HumanResources@medicaid.ohio.gov

Unposting Date

Mar 9, 2025, 10:59:00 PM

Work Location

Lazarus 4

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$21.97/hour

Schedule

Full-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Customer Service

Professional Skills

Customer Focus, Problem Solving, Verbal Communication, Written Communication

Agency Overview

About Us:

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Ohio Department Of Medicaid Plays a Unique And Necessary Role In Supporting The Governor’s Vision. As The Single State Medicaid Agency Responsible For Administering High-quality, Person-centric Healthcare, The Department Is Committed To Supporting The Health And Wellbeing Of Nearly One In Every Four Ohioans Served. We Do So By:

• Delivering a personalized care experience to more than three million people served.
• Improving care for children and adults with complex behavioral health needs.
• Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
• Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
• Ensuring financial transparency and operational accountability across all Medicaid programs and services.