What are the responsibilities and job description for the Radio Dispatcher (Intermittent/As Needed) Hospital Northfield, Ohio Supplemental Workforce position at Ohio Department of Mental Health & Addiction Services?
What You’ll Do At OhioMHAS
Maintains efficient communications on 24-hour basis: receives & transmits radio communication for Northcoast Behavioral Healthcare (NBH) personnel (e.g., Police Officers, Doctors, Nurses, Safety Officer, Maintenance); dispatches personnel & equipment as events occur, relays & clarifies information for personnel; creates/maintains/distributes a list of current mobiles/cell phones; operates in house overhead paging system; inputs/deletes information; monitors all alarms (e.g., fire, , generator, weather, etc.); maintains corresponding logs & records; maintains office security by ensuring building entry doors are locked; responds to code situations (e.g., red, black, gray, orange, blue, yellow & violet) with correct procedure; records all pertinent information.
Operates VOIP equipment: answers & extends all incoming telephone traffic; places local, long distance and international calls for NBH personnel; places support team calls to unit pagers; ensures information on all long distance calls is accounted for; updates records/files in order to provide NBH personnel with informational services; update/deletes/changes voice mail/speed dial systems & creates corresponding records; provide Language Interpreter Services by connecting NBH personnel with contracted vendor; provide outside X-Ray services by connecting NBH personnel with contracted vendor; implements Call-Back procedure needed after regular working hours for maintenance problems, snow removal, housekeeping clean-up, code brown, etc.; exchanges required information daily from shift to shift; operates telephone computer system by inputting/changing/deleting information; notifies IT department for all telephone repair calls or NBH maintenance department needed to do repair; answers immediately the "2222 Emergency Line" (separate extension) with appropriate personnel & procedure after caller gives location & type of emergency (e.g., fire, code violet, code blue etc.).
Maintains written logs & records, regarding daily activity in record book, newspaper receipts, long distance logs and vending machine refunds; forwards employees reporting off to call off line; conducts mail room duties by filing/stamping mail & issuing NBH car books; operates desk PC to access programs (e.g., Outlook, PCS, Lotus, etc.); updates NBH phone directory as needed.
Performs other radio dispatcher duties: reads & understands NBH Hospital-Wide Policy Updates; attends all mandated training classes; maintains map of Hospital's grounds; greets/provides directions both in person & on phone to visitors, visiting dignitaries, delivery personnel, etc.; ensures fire department keys are signed out (recorded on key log) by authorized personnel/contractors; distributes refunds to visitors from vending machines; maintains directory containing emergency numbers (e.g., Police Departments, Ambulance Companies, Hospitals etc.); answers T.D.D.Y Machine (separate line) after auto answering & responds with appropriate information; maintains & updates all other forms & logs used in Switchboard Dept; follows other department procedures (refrigerator control sheet, memo board, etc.); performs housekeeping services due to 24-hour schedule.
This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of #5 on the OCSEA Pay Range Schedule. Normal working hours are Variable DAYS, Variable SHIFT(s). This position is located within our CHOOSE A BUILDING at CHOOSE A LOCATION.
Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule. Pay increase of 4.5% July 1, 2025 and a 3% increase July 1, 2026.
Formal education that includes reading, writing & speaking English.
Organization
Mental Health & Addiction Services - Northcoast Behavioral Healthcare
Agency Contact Name and Information
Bernadette Dudley (330) 467-7131 Ext. 2335
Unposting Date
Ongoing
Work Location
Northcoast Behavioral Health
Primary Location
United States of America-OHIO-Summit County-Northfield
Compensation
$19.95
Schedule
Part-time
Work Hours
Variable - TBD
Classified Indicator
Unclassified
Union
OCSEA
Primary Job Skill
Dispatch
Technical Skills
Dispatch
Professional Skills
Attention to Detail, Listening, Responsiveness, Verbal Communication, Confidentiality
Agency Overview
Radio Dispatcher (Intermittent/As Needed)
Who We Are
At the Ohio Department of Mental Health and Addiction Services (OhioMHAS), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.
We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.
OhioMHAS Values
Maintains efficient communications on 24-hour basis: receives & transmits radio communication for Northcoast Behavioral Healthcare (NBH) personnel (e.g., Police Officers, Doctors, Nurses, Safety Officer, Maintenance); dispatches personnel & equipment as events occur, relays & clarifies information for personnel; creates/maintains/distributes a list of current mobiles/cell phones; operates in house overhead paging system; inputs/deletes information; monitors all alarms (e.g., fire, , generator, weather, etc.); maintains corresponding logs & records; maintains office security by ensuring building entry doors are locked; responds to code situations (e.g., red, black, gray, orange, blue, yellow & violet) with correct procedure; records all pertinent information.
Operates VOIP equipment: answers & extends all incoming telephone traffic; places local, long distance and international calls for NBH personnel; places support team calls to unit pagers; ensures information on all long distance calls is accounted for; updates records/files in order to provide NBH personnel with informational services; update/deletes/changes voice mail/speed dial systems & creates corresponding records; provide Language Interpreter Services by connecting NBH personnel with contracted vendor; provide outside X-Ray services by connecting NBH personnel with contracted vendor; implements Call-Back procedure needed after regular working hours for maintenance problems, snow removal, housekeeping clean-up, code brown, etc.; exchanges required information daily from shift to shift; operates telephone computer system by inputting/changing/deleting information; notifies IT department for all telephone repair calls or NBH maintenance department needed to do repair; answers immediately the "2222 Emergency Line" (separate extension) with appropriate personnel & procedure after caller gives location & type of emergency (e.g., fire, code violet, code blue etc.).
Maintains written logs & records, regarding daily activity in record book, newspaper receipts, long distance logs and vending machine refunds; forwards employees reporting off to call off line; conducts mail room duties by filing/stamping mail & issuing NBH car books; operates desk PC to access programs (e.g., Outlook, PCS, Lotus, etc.); updates NBH phone directory as needed.
Performs other radio dispatcher duties: reads & understands NBH Hospital-Wide Policy Updates; attends all mandated training classes; maintains map of Hospital's grounds; greets/provides directions both in person & on phone to visitors, visiting dignitaries, delivery personnel, etc.; ensures fire department keys are signed out (recorded on key log) by authorized personnel/contractors; distributes refunds to visitors from vending machines; maintains directory containing emergency numbers (e.g., Police Departments, Ambulance Companies, Hospitals etc.); answers T.D.D.Y Machine (separate line) after auto answering & responds with appropriate information; maintains & updates all other forms & logs used in Switchboard Dept; follows other department procedures (refrigerator control sheet, memo board, etc.); performs housekeeping services due to 24-hour schedule.
This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of #5 on the OCSEA Pay Range Schedule. Normal working hours are Variable DAYS, Variable SHIFT(s). This position is located within our CHOOSE A BUILDING at CHOOSE A LOCATION.
Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule. Pay increase of 4.5% July 1, 2025 and a 3% increase July 1, 2026.
Formal education that includes reading, writing & speaking English.
- Or equivalent of Minimum Class Qualification For Employment noted above.
Organization
Mental Health & Addiction Services - Northcoast Behavioral Healthcare
Agency Contact Name and Information
Bernadette Dudley (330) 467-7131 Ext. 2335
Unposting Date
Ongoing
Work Location
Northcoast Behavioral Health
Primary Location
United States of America-OHIO-Summit County-Northfield
Compensation
$19.95
Schedule
Part-time
Work Hours
Variable - TBD
Classified Indicator
Unclassified
Union
OCSEA
Primary Job Skill
Dispatch
Technical Skills
Dispatch
Professional Skills
Attention to Detail, Listening, Responsiveness, Verbal Communication, Confidentiality
Agency Overview
Radio Dispatcher (Intermittent/As Needed)
Who We Are
At the Ohio Department of Mental Health and Addiction Services (OhioMHAS), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.
We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.
OhioMHAS Values
- Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
- Collaborative (Approachable, Reasonable, Transparent)
- Value Driven
- Innovative (Yes Before No)
- Strong Sense of Urgency
Salary : $20
