What are the responsibilities and job description for the Middle Market Underwriting Senior Assistant - Central / Southern Ohio position at Ohio Farmers Insurance Company?
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The Middle Market Underwriting Senior Assistant is responsible for performing a wide range of underwriting and analytical tasks, including reviewing policy applications, identifying exposure and acceptable risk, verifying information, and conducting research to support underwriting decisions. The role acts as a key member of the new, renewal & endorsement business production team, making underwriting decisions within assigned authority limits. The role manages all aspects of reviewing and setting up new business/renewal business for quoting, obtains information from agents and customers, prepares information for collaborations and meetings, processes necessary quotes and demonstrates excellent communication and customer service.
- Reviews individual accounts for exposure identification and acceptability of risk in accordance with company guidelines and standards. Manages new business and/or renewal business applications for quoting and quotes new business, as needed.
- Makes underwriting decisions within their assigned authority by reviewing policy applications and supporting documentation. Ensures completeness and accuracy by verifying applicant information, performing background checks, and assessing risk factors.
- Orders and analyzes investigative reports, gathers information, and provides a checklist of items to address at renewal. Collaborates with underwriters and examiners on information sent from the agency.
- Reviews and acts on business income worksheets, estimates of value, statements of value, and other key underwriting information.
- Conducts research and analyzes data to determine underwriting decisions, including gathering information on industry trends, competitor offerings, and market conditions. Shares information and best practices with team members.
- Prepares underwriting reports and presentations for management and key stakeholders, including developing recommendations for improving underwriting processes and procedures.
- Provides training and mentorship to junior underwriting support staff, including assisting with onboarding, conducting performance evaluations, and providing ongoing guidance and support.
- Interacts directly with customers by answering questions about policies, explaining underwriting decisions, and resolving complaints.
- Collaborates with other departments to improve underwriting processes and operational efficiencies, including working with IT to develop or enhance underwriting systems and tools.
- Maintains underwriting files and records in accordance with company procedures, including organizing and storing documents, updating policy information, and maintaining data integrity.
- Maintains an operating knowledge of Westfield standardized hardware, software programs, third-party software (MS Office), and processing procedures.
- Participates in special projects and collaborates with others to execute business strategies and plans.
Location
Hybrid defined as three or more days per week in the office.
Behavioral Competencies
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Nimble Learning
- 4 years of experience supporting Insurance Underwriting.
- High School Diploma or General Education Diploma (GED) and/or commensurate work experience.
Westfield celebrates diversity and is committed to inclusion. All qualified applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.
