What are the responsibilities and job description for the Medical Scheduler I position at Ohio Gastro?
Essential key responsibilities:
- Answer/screen/triage incoming phone calls in a timely and courteous manner. Will resolve callers’ inquiries.
- Schedule appointments and cancellations by phone or faxed referral
- Understands scheduling protocols: hospital, office, ambulatory center, doctors/other providers at each location
- Understands all appointment and procedure types and the preps associated with each type
- Understands insurance protocols for scheduling and pre-certification
- Daily reviews and has working knowledge of physician and office schedules
- Obtain patient insurance information and enter into computer
- Receive consultation requests from hospitals; obtain patient information, and notify physicians or provider/practitioner (MCE & RMH only) by entering consult request into online paging system
- Call in prescriptions for designated preps to pharmacies as necessary
Knowledge, Skills and Abilities:
- Knowledge of medical terminology
- Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
- Ability to organize work material to ensure accuracy of job performance
- Skills to handle a multi-line phone system.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision
- Ability to handle and resolve problems
- Ability to maintain confidentiality regarding health and financial information.
Job Requirements:
- Must have high school diploma or equivalent
- Prefer at least 2 years ‘experience working in a medical environment and /or call center.