What are the responsibilities and job description for the Visitor Services Associate - Schoenbrunn Village position at Ohio History Connection?
Position: Visitor Services Associate
Status: Full Time, Seasonal
Location: Historic Schoenbrunn Village, New Philadelphia, OH
Compensation: $15.00/hour
Summary:
VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; gift shop, admissions, membership products and services sales and transactions; providing telephone coverage; and general site tasks.
Essential Functions:
- Provides impeccable physical presentation by dusting, sweeping, etc., public spaces as necessary.
- Assists visitors in purchasing admission tickets and gift shop items
- Offers verbal introduction of site to visitors, explains layout and orients visitors
- Restocks gift shop as necessary
- Performs routine inspections of restrooms, doing surface cleaning and restocking materials if needed.
- Relays information about individual visitor needs to Schoenbrunn Village interpreters as needed
- Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders; and may maintain and take reservations for programs.
Required Education & Experience
- High School Diploma or equivalent
- Previous visitor or customer service experience helpful
Desired Skills & Experience
- Skill in operating computers, including web browsers and point of sales systems
- Good money skills required. Ability to operate a cash register, credit card machine, count money and handle sales transactions
Required Competencies:
- Self-directed and flexible
- Resourcefulness and initiative
- Problem-solving and decision-making
- Excellent organizational skills
- Able to work independently without supervision
- Even-tempered
- Able to handle multiple tasks
- Ability to work some weekends and evenings, if needed
Application Instructions:
Submit application through Ohio History Connection careers website: https://www.applicantpro.com/openings/ohiohistory/jobs. For questions or accommodations requests, please email applicant@ohiohistory.org or call 614-297-2500.
Ohio History Connection is an equal opportunity employer.
All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at 614-297-2390 or via email at applicant@ohiohistory.org.
Salary : $15
