What are the responsibilities and job description for the Financial Counselor position at Ohio Hospital for Psychiatry?
Come join our team as a Financial counselor, at Ohio Hospital For Psychiatry! We are looking for individuals who are passionate about behavioral health. At OHP, we offer a number of different programs that allow us to meet patients where they are in their depression, bipolar disorder, addiction, or mental health illness. Our main focus is to provide guidance, structure, and compassion so that our patients can truly work on themselves and their recovery.
Schedule: Monday-Friday 8-5
ESSENTIAL FUNCTIONS:
- Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
- Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc.). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
- Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
- Complete adjustment forms for any charity or administrative adjustments for approval.
- Complete promissory notes for patients that request payment arrangements.
- Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
- Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
- Weekly reporting to BOD an overview of the week and participate in AR meetings.
- Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
- Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.
- Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
- Call and status outstanding claims with third party payors.
- Review explanation of benefits to ascertain that claim processed and paid correctly.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- High school diploma or equivalent required.
- Three or more years' experience in related field required.
- Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.
- Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
- Knowledge of office administration procedures with the ability to operate most standard office equipment.
- Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Self-motivated with strong organizational skills and superior attention to detail.
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
- Capable of working within established policies, procedures and practices prescribed by the organization.
- English sufficient to provide and receive instructions/directions.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid training
- Retirement plan
- Vision insurance
Work Location: In person
