What are the responsibilities and job description for the Front Desk Receptionist position at Ohio NE Brand?
Join Our Team as a Front Desk Receptionist!
Why Work With Us?
At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!
Benefits:
- PTO and Paid Holidays
- No nights or weekends!
- Optional Medical, dental and vision plans
- 401(k) retirement plan
- Company-paid life insurance with/AD&D benefit
- Company-paid long-term disability plan
- Optional life insurance and short-term disability plan
- Optional Critical Illness Plan
- Optional Accident Insurance Plan
Essential Duties / Essential Job Functions:
- Provide exceptional customer service to patients, visitors, and ONE Health Ohio staff
- Handle all calls in a timely and professional manner.
- Checking patients in and out using proper procedures and addressing all questions the patient may have.
- Completing new patient profiles.
- Verify patient’s insurance information in the EHR.
- Verify household income before placing a patient on a sliding fee scale.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
- Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
- Collect applicable patient fees at the time of service.
- Set up follow-up appointments and providing the patient their patient plans.
- Reconcile the nightly deposit as per policy.
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
- Other duties as assigned
Required Skills/Abilities:
- Ability to maintain confidentiality
- Preset a positive and professional attitude
- Planning and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to identify problems and to propose feasible solutions
- Ability to maintain accurate records
- Ability to enter and maintain data in various company software programs.
- Knowledge of company’s policies and procedures.
- Knowledge of modern office equipment, troubleshooting, practices, and procedures.
- Interpersonal/human relations skills
- Proficient telephone skills
- Time Management
- Attention to detail
Education and Experience:
- High school diploma or equivalent
- Patient check-in/out
- Completing new patient profiles
- Insurance information verification
- Sliding fee scale competency
- Healthcare experience desired
- NextGen experience desired
- CPR or ability to obtain
Physical Requirements
- Sitting in a normal seated position for extended periods of time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters and hear within normal range
- Ability to move about
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.
