What are the responsibilities and job description for the Customer Service Representative position at Ohio Transmission Corporation?
About this role
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
Customer Service Representative
Location- Charlotte, NC, 28273
- Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
- Extensive knowledge of account requirements and special situations; the ability to get results for customers.
- Handle exceptions, substitutions, allocations, and other special problems.
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Follow up with customers to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Enter and maintain customer sales orders into SX.e distribution software system.
- Communicate any order issues with Accounting Department
- Perform all tasks assigned by the Manager
Education and Experience Requirements:
- Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
- Experience and knowledge of electrical and automation distribution.
- Excellent customer relation and problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Detail oriented, including accurate data entry skills
- Capable of working independently, as well as a team member
- High level office computer skills required. Microsoft Office knowledge a must.
- Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
- A commitment to "doing it right the first time."
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
