Retail Team Member

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is a renowned provider of rehabilitation services in Ohio, leveraging retail stores to support individuals with disabilities and homeless veterans.

The Customer Service Representative fosters strong relationships with customers, ensuring a positive experience from initial contact to final sale. Effective collaboration with colleagues enhances merchandise display and operational efficiency.

• Flexibility to adapt to changing store schedules and priorities.
• Strong communication skills to engage with diverse customer groups.
• Exceptional verbal and written communication skills.
• Proven ability to meet or exceed sales targets.
• Capacity to provide excellent customer service in high-pressure situations.
• Proficiency in operating computer systems and POS registers.
• Basic math skills required for accurate cash handling.

Essential Physical Requirements:

• Work in a dynamic retail environment.
• Stand, walk, and move around the store for extended periods.
• Lift up to 35 pounds frequently.
• Engage in repetitive tasks, such as processing sales transactions.
• Use hands and fingers to operate equipment and technology.
• Prioritize tasks to meet deadlines and achieve objectives.

Primary Responsibilities:

• Deliver outstanding customer service and resolve issues efficiently.
• Process sales transactions accurately and efficiently.
• Collaborate with colleagues to maintain a well-organized store environment.
• Assist with visual merchandising and inventory management.
• Communicate store messages and promotions effectively.
• Support store security and loss prevention initiatives.