What are the responsibilities and job description for the Customer Service Representative position at Ohio Valley Waste (Atwater)?
Customer Service Representative
Ohio Valley Waste Service, Inc.(Atwater) is seeking a customer service representative to work in our fast-paced call center environment and provide excellent customer service. ESSENTIAL RESPONSIBILITIES: - Handle inbound calls for customers, such as service changes, service problems, payments, sales inquires for various services, and pricing. - Maintain excellent customer relations with existing customers to minimize customer loss. - Data entry. - Business appropriate written communications. - Interaction with operations, administrative, and sales staff as needed. MINIMUM QUALIFICATIONS: - Entry level to 1 year relevant work experience. - Phone experience in a call center or work environment. - Strong interpersonal and problem-solving skills. - Ability to work in a fast-paced and deadline-oriented environment. - MS Excel and MS Word. PHYSICAL REQUIREMENTS: - The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required. - While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required. - Good manual dexterity is required to use common office equipment in an office environment.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $19