Administrative Assistant -Lorain County

Your story. Our mission. A perfect match.

You have a place here at OhioGuidestone, the state’s leader in community behavioral health care serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.

SUMMARY

The Administrative Assistant works under the supervision of the Client Care Supervisor and is responsible for ensuring that clients are welcomed in a professional and friendly manner while treating the clients with respect and dignity during all interactions.

Essential Functions:

• Demonstrate the values and guiding principles of Our Promise each and every day,
  performing with the highest standards of customer service, excellence, integrity and ethics.
• Immediately greet and check-in clients and/or visitors when they enter the agency in a manner that is helpful and friendly; direct clients and/or visitors accordingly.
• Answer multi-line telephone system; triage and accurately distribute phone calls, faxes, mail and scanned documents.
• Maintain confidentiality as required by state and federal regulations.
• Maintain and update client documentation accurately and as appropriate in the
• Manage Electronic Health Records in accordance with agency policy and state and federal regulations.
• Prepare letters, scan documents to the client, EHR, complete faxes, conduct monthly surveys, and maintain site inspections and drills.
• Effectively communicate OhioGuidestone programs and services to potential clients and/or referral services.
• Provide general office administration and oversight, including ensuring maintenance of office equipment, maintaining inventory of needed office supplies, ensuring cleanliness and organization of waiting, coffee and snack areas, where applicable.
• Demonstrate positive leadership, promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• FQHC experience with understanding with sliding fee. (This would be a plus, but not required)
• Any kind of hospital or primary care registration experience a plus!
• Identify primary care crisis.
• Must be able to work with numerous organizational interruptions
• Time management, prioritizing and multi-tasking is a MUST!

Education & Experience:

• High School Diploma or GED; Associate’s Degree in related field preferred
• 2 years’ experience working in healthcare or other medical field, with understanding of
  HIPAA, PHI, and electronic health records
• Experience working with Microsoft products including Outlook, Word, and Excel
• Ability to type approximately 40 WPM, with experience in numerical and alphabetical data entry

Qualifications:

• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Flexible; occasionally may have to work beyond regular business hours with or without notice to meet the needs of clients
• Strong organizational skills; able to handle multiple priorities with strong attention to detail and perform work independently.
• Ability to maintain relevant, timely documentation as required.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully meet pre-employment drug screen, physical exam and tuberculosis test requirements.
• Successfully meet all pre-employment background requirements.

Benefits Include:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly option for employee or employee children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

Benefits include:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly option for employee or employee children!
• Free CEU trainings
• 10 paid holidays; two are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

OhioGuidestone is committed to creating a more diverse community. We encourage candidates from historically underrepresented groups to apply.

Experience

• 2 year(s): Years

Education

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.