What are the responsibilities and job description for the Patient Service Representative position at OhioHealth?
Description
Summary : The Patient Service Representative I role is the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations / customer service during encounters with patients, families, visitors and OhioHealth physicians and associates. The primary responsibilities are scheduling / registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.
Planned hours of operation are between 7 : 00A - 5 : 30P, 8 hour shifts, Monday thru Friday. Exact shift will be finalized while in training.
Primary Location - Work from Home or OhioHealth David P. Blom Administrative Campus, 3430 OhioHealth Parkway, Columbus, Ohio 43202
Minimum Qualifications :
High School or GED (Required)
Typing of 40 wpm, excellent communication, organization, and basic computer skills.
KIND and LENGTH of EXPERIENCE
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or
1-2 years previous experience in a Medical Office setting or
1-2 years previous experience in a Call Center or
1-2 years previous experience in Collections
Work Shift :
Scheduled Weekly Hours :
Department
Patient Contact Center
Join us!
- if your passion is to work in a caring environment
- if you believe that learning is a life-long process
- if you strive for excellence and want to be among the best in the healthcare industry
