IT SPECIALIST

SUMMARY:

The IT Specialist is responsible for the network structures and database that allow Tsay Corporation to run efficiently and effectively.

ESSENTIAL DUTIES, RESPONSIBILITIES, and TASKS include the following and are to be performed within the companys policies and procedures. Additional duties may be assigned.

• Administration and oversight of network design, implementation, organization, and troubleshooting.
• Providing technical support in managing network hubs, routers, and servers.
• Installing, Configuring, and maintaining operating systems on servers and workstations.
• Monitoring network performance, troubleshooting connectivity issues, and managing network security.
• Implementing and managing data backup procedures to prevent data loss.
• Planning and executing upgrades to new and existing hardware, software systems and IT projects.
• Coordinating with IT vendors for hardware and software maintenance and support.
• Ensures stable operation of the network and databases by consistently scheduling and implementing updates and functionality tests; identifies and resolves any issues that are identified during the testing process.
• Monitor underlying communication protocols and supporting network hardware and software.
• Update and maintain databases such as SQL Server and Microsoft Access.
• Analyzes and recommends software and hardware to maximize productivity for all networks.
• Data base management knowledge.
• Network administration skills with active directory.
• Train Staff on Cyber Security policies.
• Create and maintain documentation for systems, processes, and troubleshooting guides.
• Conduct system audits and ensure compliance with company policies and security standards.

• Maintaining compliance with all Federal, State, and local gaming regulations in addition to the delivering of exceptional guest service to all internal and external guests.
• Maintain confidentiality of guest and member information and pertinent casino data.
• Always maintain good personal hygiene and a professional appearance.
• Compliance with punctuality and attendance policies required.
• Working independently and in a team-oriented, collaborative environment.
• Ability to successfully interact with all levels of team members and management.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong understanding of computer hardware and software
• Proficiency in network administration and troubleshooting
• Knowledge of data entry skills and experience using current computer software applications.
• Knowledge of operating systems such as Windows or macOS
• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Ability to effectively communicate technical concepts to non-technical users.
• Must be available after hours to provide IT Support as needed.
• Layer 1 cable management and routing.

EDUCATION and/or EXPERIENCE:

• Bachelors degree in information technologies or minimum 3 years related experience.
• Each complete year of accredited college education in a related field may be substituted for the equivalent number of years of required experience.

• Must be able to obtain and maintain the required OOGC License.
• Must be a US citizen or provide documentation to work in the US.

SKILLS:

• Must have the ability to respond to common inquiries or complaints from customers, managers, and staff members.
• Knowledge and implementation of customer service principles, techniques, systems, and standards.
• Excellent oral and written communications skills.
• Ability to foster a cooperative work environment.
• Ability to communicate clearly and effectively.

EQUIPMENT:

• Keyboard, mouse, computer, laptop, desktop, monitor, docking station, network cables
• Cell and/or Land line phone, headset for audio
• Leatherman (multitool), cable testers, precision screwdriver set, set of security bit, termination tools
• HDD/SDD to USB readers (DATA and NvME)
• Diagnostic tool, remote desktop software

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. Must be able to lift up to 25 pounds and occasionally life and/or move up to 50 pounds. The employee must have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an environmentally controlled office environment. Evening and/or weekend hours may be necessary depending on business requirements, imposed deadlines and workload. Ability to work in a Casino environment, in the midst of noise, crowded situations, etc.

Employee signature below constitutes employees understanding of the requirements, essential functions, and duties of the position.