Business Analyst

Business Analyst

Ohlone College 

Salary: $94,164.00 - $120,204.00 Annually

Job Type: Full-Time

Division: Administrative Services

Opening Date: 04/01/2025

Location: Fremont Campus - Newark Center - and/or eCampus

Job Number: 202300139

Department: Administrative Services

Bargaining Unit: California School Employees Association (CSEA)

Ideal Candidate Statement 

The successful Business Analyst works directly with IT Services and various College business units utilizing strong analytical, communication and research skills to develop solutions to obtain business objectives. Advanced knowledge of Ellucian Colleague and other third-party software will be used to develop and deliver solutions that are effective and efficient. The candidate will be familiar with College business practices and federal, state and local mandates that must be considered for implementations. The candidate will demonstrate a high level of organization and be able to respond to changing priorities.

This position is remote optional, however, employees are expected to be on campus for pre-scheduled meetings and college-wide events unless the employee is on leave (sick, vacation, FMLA, etc.).

Position Description 

Under the direction of the Administrator serves as an important link between the district's technological capabilities and its business objectives. Provide expert cross-functional technological solutions for the college business units' processes to maximize institutional efficiency and effectiveness. Ability to evaluate Enterprise Resource Planning (ERP) systems (Ellucian Colleague) baseline functionality and other third-party software solutions in relation to business units' processes to maximize effectiveness. Have a solid understanding of college business functions as it pertains to: Fiscal Services (Accounts Receivable, Payable, Payroll, Budget and General Ledger), Human Resources, Student Services, Financial Aid, Academic Affairs.

Duties and Responsibilities 

• Review, evaluate and implement recommendations for improved methods or business procedures; plan and implement departmental business processes and projects in the assigned functional area.

• Work directly with the assigned business units to understand business processes in areas such as; Fiscal Services (Accounts Payable, Accts Rec, Budgeting, Payroll), Human Resources, Student Services, Financial Aid, Academic Affairs.

• Analyzes business units' processes and procedures to maximize efficiency in relation to ERP (Colleague) systems and other third-party software systems.

• Provide guidance and training to business units on proper utilization of ERP systems functionality and other software to perform business units' objectives.

• Lead, develop, design, document, maintain, evaluate, support and provide problem resolution for information systems applications, especially in relation to the district ERP system (Ellucian Colleague).

• Acts as liaison between end users and IT in the assessment and development of solutions.

• Assist users to retrieve data from system.

• Develop reports, procedures, forms, documentation and other organizational tools to implement and manage efficient workflow used in the business units.

• Plan and prepare correspondence related to the position.

• Provides on-going support and solutions to the College's ERP system as assigned;

• Participates in the review and definition of functional areas, processes, and procedures to improve existing systems including upgrades, testing and rollout, the organization and flow of data, methods, to improve existing systems;

• Recommends workflows and request procedures for providing services related to ERP systems and other enterprise-level systems;

• Documents technical procedures and processes;

• Participates in short-range and long-range planning;

• Leads users and user groups in assessment and process mapping and business workflow criteria.

• Develops user manuals and procedures to assist departments and divisions in the effective use of information systems;

• Develops procedures to support and interface with systems and streamline operations;

• Plans and schedules upgrades, testing, and rollout of the College's systems that minimizes impact to the operations of the College;

• Coordinates with vendors and consultants for all requirements, technical support, scheduling and any other needs;

• Uses effective project management tools for development and custom programming, patch testing, and project accounts;

• Assists and leads staff in training and creating technical solutions to on going or mission critical issues with technology;

• Perform other related duties as assigned.

Knowledge Of 

• Organizational business processes

• Understanding of ERP systems;

• Principles and techniques of systems analysis and design using proven tools;

• Principles of modular and integrated testing;

• Principles of query language;

• Principles of system interoperability, scalability, flexibility, and availability;

• Principles of procedural and technical writing;

• Proper English usage, spelling, grammar, and punctuation;

• Section 508(c) of the American Rehabilitation Act of 1974.

Skill To 

• Respond in a timely and effective manner to business units needs utilizing technology solutions;

• Provide in person and remote support to clients that emphasizes a high level of customer satisfaction and communication;

• Analyze and recommend process improvement to effectively and efficiently improve business processes;

• Coordinate, collaborate, and communicate to successfully implement projects on budget and on time;

• Problem solving and in identifying issues with reports, and process gaps;

• Work independently or as part of a team, if needed to resolve customer problems,

• Plan and implement software and hardware deployments, migrations and upgrades.

Ability To 

• Plan, organize, and manage assigned projects;

• Document all work performed in an online service management system;

• Adapt to the use of new and emerging technologies;

• Deal effectively with both novice and experienced users;

• Develop documentations for information systems' activities, processes, and procedures;

• Set-up, load, test, maintain, configure, and troubleshoot reports, scripts, and other developed solutions;

• Coordinates with vendors and consultants and effectively articulate requirements and needs in both technical and ordinary language;

• Communicate effectively both orally and in writing.

Minimum Qualifications 

Any combination equivalent to a Bachelor's degree in Business Administration, Computer Science, Information Systems, Information Technology, or other closely related degrees. Experience may substitute for a degree on a one-on-one equivalency;

AND 

At least five (3) years of full-time experience in the area of business process analysis, technical documentation, testing, report generation, and/or user training; at least three (3) years of full experience in ERP systems required (ex. Colleague, Banner, Jenzebar, PeopleSoft) Experience with ERP's, Vendors and Colleges business practices and technologies;

AND

Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

Physical Characteristics

This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; occasional stooping, bending, kneeling, and twisting; occasional lifting, carrying, pushing and/or pulling light and moderate amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms. The position requires vision and hearing in normal ranges (with or without correction) sufficient to operate any assigned equipment and the ability to clearly communicate with others in written and verbal forms.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Application Materials: The below items must be uploaded as attachments for your application to be complete and considered.

• Resume/Curriculum Vitae.

• A cover letter addressing the listed desirable qualifications and personal/professional qualities.

• A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant.

• Copies of unofficial transcripts. Official copies will be required upon hiring.

• Diversity question response: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position? Foreign Transcripts

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Here is a list of approved foreign degree evaluations services: https://www.ohlone.edu/sites/default/files/documents/imported/evaluationofforeigndegrees.pdf https://get.adobe.com/reader/

District Statement

Founded in 1967, Ohlone College is named in honor of the early Ohlone People who inhabited the San Francisco Bay Area. Ohlone College is committed to providing a high-quality education to serve our diverse population of over 15,000 students per year. Ohlone College is nationally recognized for our Deaf Studies and Interpreter Preparation programs, and is widely known for our nursing, health sciences, liberal arts, biomedical science, and smart manufacturing programs. As a learning community, we embrace and champion inclusivity, integrity, student expression, global citizenship, and continuous improvement.

Ohlone College is one of the top-ranked community colleges in California, serving the cities of Fremont, Newark, and Union City. Our campuses in Fremont and Newark are centrally located in the East Bay between San Francisco, Oakland, and San Jose. This region is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research, and clean energy companies in California, including Tesla, Meta, Seagate, and Lam Research.

The main campus in Fremont is located near Interstate 680 at the base of Mission Peak, just south of the historic Mission San Jose, and is the primary gateway to year-round hiking, biking, and hang gliding in the Mission Peak Regional Preserve. The Newark Center for Health Sciences and Technology is located near Interstate 880 in a hub of new residential and commercial development. The two campuses are connected by shuttle to each other and the Warm Springs BART station, which offers convenient access to public transit throughout the Bay Area.

Vision StatementOhlone College will be known for inclusiveness, innovation, integrity, engagement, and exceptional student success.Mission StatementOhlone College offers high quality educational and career pathways and personal enrichment courses to serve the diverse needs of all students and the community. Ohlone provides excellent instruction and support services, awards associate degrees and certificates, and promotes university transfer in an inclusive, equitable, and multicultural environment where student learning and achievement are paramount. Ohlone fosters innovation, encourages student expression, and promotes ethical behavior and global citizenship.

EEO Statement

The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants. If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.

Conditions of Employment

Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis. In addition, you will be required to provide identification and employment eligibility as outlined in the federal "Immigration Reform & Control Act of 1986." Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District.

Immigration Reform & Control Act of 1986

Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986.

*The District reserves the right to modify, rescind, or re-advertise this recruitment at any time*

To apply, please visit https://apptrkr.com/6119746 

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Salary : $94,164 - $120,204