What are the responsibilities and job description for the Bartender Manager - IAD Airport position at OHM Concession Group?
OHM Concessions Group owns, operates and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment.
We are looking for a qualified bartender manager who can provide our customers with an outstanding guest experience. Our bartender manager will be responsible for helping the GM with, hiring, training, food safety, guest service and general overall operations.
Helping the GM and store leaders maintain brand standards across operations will be the main day to day focus working and leading team members to preform and deliver on the expectations our guests have come to trust in the quality of the food and the hospitality they receive.
Making beverage recommendations based on the needs and preferences of bar customers is a crucial factor for improving guest drinking experience and our bar's profitability. Communicating with guests in a professional and friendly manner is a must for excellent customer experience.
Duties & Responsibilities:
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Daily and nightly reports are being done on time and correctly.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of bar areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Responsible for ensuring consistent high quality of drink preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Estimate beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
- Estimate bar needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Ensure that proper security procedures are in place to protect employees, guests, and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or employee is injured.
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Adhere to all airport/landlord’s policies and procedures.
- Provide direction to employees regarding operational and procedural issues.
- Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
- Conduct orientation, explain the OHM Philosophy, and training of new employees.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
Requirements & Qualifications:
- High school diploma or GED
- Must be able to work weekends
- Ability to pass pre-employment (post offer) background check.
- 2 years Experience as a bartender/manager
- Have the ability to communicate effectively in English
- Legally authorized to work in the U.S.
- Open availability and flexible schedule for demanding hours.
- Knowledge of preparing and mixing beverages
- A bartending certificate is a plus
- Basic computer and math skills
- Strong teamwork and communication skills
- Professional and positive disposition
- Ability to keep the bar clean, stocked and well-organized
- Be able to work in a standing position for long periods of time
Perks:
- Full-time employees can take advantage of medical, dental and vision benefits.
- 2-week paid vacation after one year of service
- Bonus program that everyone including crew participate in.
- Employee Referral Program
- Discount employee meal
OHM Concession Group is committed to positively impacting the lives of our Associates, Families and Business Partners.
