What are the responsibilities and job description for the Chick-Fil-A Lead - ALB Airport position at OHM Concession Group?
OHM Concessions Group owns, operates and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment.
The lead is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Leads assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This acts as the manager on duty in the absence of the store and/or assistant manager.
Store Operations:
- Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
- Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
- Establishes effective and positive communication amongst all team members.
- Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
- Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
- Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
- Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
- Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
- Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
- Brand Champion in regards to respective brand standards
- MUST HAVE OWN TRANSPORTATION
Perks:
- Full-time employees can take advantage of medical, dental and vision benefits.
- 2-week paid vacation after one year of service
- Sunday’s off!
- Closed on Christmas
- Discount employee meal
- Time and half pay on six major holidays
- Competitive wages
- Bonus program that everyone including crew participate in.
OHM Concession Group is committed to positively impacting the lives of our Associates, Families and Business Partners.
