What are the responsibilities and job description for the General Manager - IAD Airport position at OHM Concession Group?
OHM Concessions Group owns, operates and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment.
The General Manager has the overall responsibility for operations of the restaurant including financial management, customer relations, restaurant maintenance and repair, costs control and analysis, inventory management, team management and ensuring we provide superior service to our guests and quality products.
Duties & Responsibilities
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Control profit & loss, by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Ensure daily and nightly reports are done on time and correctly.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal / state / local laws, and ordinances.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
- Must be ServSafe certified and uphold all ServSafe guidelines.
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Ensure that proper security procedures are in place to protect employees, guests, and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly if a guest or employee is injured.
- Manage shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Adhere to all airport / landlord’s policies and procedures.
- Provide direction to employees regarding operational and procedural issues.
- Interview hourly employees. Direct hiring, supervision, development and, when necessary, termination of employees.
- Conduct orientation, explain the OHM Philosophy, and training of new employees.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
- Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
Requirements & Qualifications
Full-time employees can take advantage of medical, dental and vision benefits, 2-week paid vacation after one year of service, free employee meal, competitive wages, and a bonus program that everyone including crew participates in.
OHM Concession Group is committed to positively impacting the lives of our Associates, Families and Business Partners.
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