Hotel General Manager

OHOS Hospitality, LLC is seeking a well-organized and experienced HOTEL GENERAL MANAGER who is eager to go above and beyond to join our team. The position includes overall management of a 46-unit property located in Ocean Springs, MS.

os1515 Downtown is a locally owned and operated destination, which includes the OS Hotel, a 32-room boutique hotel with 1,500 SF event space, and Lofts1515, a 14-unit condominium with short-term rentals.

Key Responsibilities:

• Responsible for the quality of all guest experiences and quality assurance.
• Functions as a property liaison to the individual condominium owners.
• Oversee all aspects of housekeeping, linen procurement, laundry services, all vendors agreements, and quality assurance to maintain our top tier standards.
• Manage daily operations, ensuring organization, efficiency, and inventory control.
• Act as the primary liaison between housekeeping, laundry, and quality assurance vendors to optimize service levels.
• Collaborate with internal teams to streamline operations, enhance efficiencies, and add value to our luxury property portfolio.
• Conduct property inspections to guarantee our best-in-class cleanliness and presentation standards.
• Ensure the level of experience, knowledge and ability to properly meet job requirements of all hotel staff.
• Train and supervise employees regarding operating procedures, emergency management and risk mitigation policies.
• Lead and mentor staff, implementing strategies to enhance performance and workflow.
• Develop a high level of employee morale and loyalty to the company to reduce turnover.
• Build and maintain strong vendor relationships to support the company’s operational success.
• Work closely with the executive team, providing regular updates on performance and operational needs.
• Development of operating budget which will serve as an operating plan and define required levels of achievement.
• Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
• Monthly forecasting of operating staff and cost expenditures
• Operation planning aligned with forecasted sales and costs including guidance to staff.
• Monthly review of financial statements with ownership including strict cost control and forecasting for future business.
• Review and approve all expenses in all departments.
• Review cost controls and assure adherence to budget at all times in order to protect the hotel's interests
• Assess and implement risk mitigation policies and procedures to protect the interests of the company.
• Promote outside sales and group bookings for the on-site event space.
• Coordinate with third party vendors and guests for use of the event space.

What We’re Looking For:

• Proven experience in hotel operations, vacation rental management and/or luxury hospitality operations.
• Experience in outside group sales, corporate bookings, and event space marketing
• Exceptional organizational and time-management skills to handle multiple priorities.
• A proactive, self-motivated leader who thrives in a dynamic environment.
• Strong problem-solving abilities with keen attention to detail.
• Excellent communication and interpersonal skills to work effectively with vendors, guests, and internal teams.
• Tech-savvy, with proficiency in MS Office and relevant property management software.

Required skills and qualifications:

· 5 years of experience as a hotel manager, hotel operations manager or a similar role.

· Experience managing a luxury or high-end hotel.

· Demonstrated success in managing regular operations, including guest experience and operational performance.

· Possess strong communication skills to effectively interact with guests, condominium owners, staff members and vendors.

· Ability to resolve problems quickly, such as guest complaints or staff conflicts.

· A discerning eye for detail to monitor all aspects of the hotel’s operations.

· Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.

· Strong written professional communication skills

· Excellent sales and marketing acumen with great interpersonal skills.

· Ability to work flexible hours, including nights, weekends and holidays.

Revenue management and booking engine software experience

· A results-driven mindset with a commitment to guest satisfaction and operational excellence

Preferred skills and qualifications:

· Bachelor’s degree in hospitality management or a related field

· Please submit your resume to: info@os1515.com

Job Type: Full-time

Pay: $61,945.00 - $65,662.00 per year

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• hotel operations: 5 years (Required)

Ability to Commute:

• Ocean Springs, MS 39564 (Preferred)

Work Location: In person

Salary : $61,945 - $65,662