Assistant Manager- Hardware Store

Job Title: Assistant Manager, Hardware Store

Job Location: Flora Vista, NM

Classification: Full-time, weekend shifts required

Job Summary: We are seeking a dynamic and customer-oriented Assistant Manager to join our hardware store team. As an Assistant Manager, you will be responsible for developing our retail team, overseeing the daily operations of the store and ensuring that excellent service is provided to our customers. The assistant will also be responsible for managing inventory and ensuring we have a clean, organized store.

The ideal candidate will have demonstrated experience in customer service, retail management including the supervision of employees, and be knowledgeable about tools, hardware, and DIY projects.

Work Environment: Work is performed in an industrial retail space with time occasionally spent in a warehouse. The employee may occasionally be exposed to moving mechanical parts, fumes, or airborne particles. The volume level is usually quiet to moderate.

Primary Responsibilities:

• Employee Training and Development: Assisting with the hiring, development, and scheduling employees to ensure we have qualified, capable staff available to serve our customers.
• Product Knowledge: Develop a thorough understanding of the hardware store's inventory, including tools, building materials, plumbing supplies, electrical products, and other hardware items. Stay informed about new products and industry trends.
• Sales Generation: Proactively engage with customers to understand their project requirements and upsell additional products or accessories that align with their needs.
• Store Organization and Merchandising: Ensure store is clean and maintained and that products are well-organized and appropriately displayed on shelves.
• Cash Handling: Efficiently process customer transactions using the point-of-sale (POS) system and handle cash, credit card, and other payment methods accurately. Handle returns and exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines. Count cash drawers and maintain an accurate accounting of on-hand cash.
• Inventory Management: Ensure products are stocked and faced on the sales floor. Develop marketing displays for promotional items. Conduct inventory counts as required by company policy.
• Customer Service: Address customer inquiries, complaints, and returns promptly and professionally, aiming to resolve issues to customer satisfaction while adhering to store policies.
• Safety Compliance: Promote a safe shopping environment by following all safety protocols, including the proper use of equipment and handling of hazardous materials.
• Team Collaboration: Collaborate with teammates, staff from other departments, and company leadership to optimize store operations.

Experience, Education and Certifications Desired:

• High school diploma preferred but not required
• 3 years retail experience
• 1-year supervisory experience

Other Desired Skills/Qualifications:

• Product Knowledge: Knowledge of hardware products and their various applications, as well as an ability to quickly learn about new products.
• Customer Service Skills: Excellent interpersonal and communication skills to interact effectively with employees and deliver exceptional service to our customers.
• Physical Stamina: Ability to stand/walk for extended periods, lift heavy objects, and perform physically demanding tasks when restocking merchandise or assisting customers with heavy items.
• Adaptability: Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent written and verbal communication skills
• Strong supervisory and management skills
• Technology Proficiency: Comfortable using a computerized POS system and other retail-related software.
• Problem-Solving: Strong critical thinking skills to address customer and organization needs in creative ways
• Lift and carry items up to 25 pounds, operate a hand-truck, forklift, or other resource to lift/carry heavier items.

Note: This job description is intended to convey information essential to understanding the scope of the available and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with the role.

About Oil & Gas Equipment/O&G Hardware: We are a customer-driven organization that has been in operation for over 70 years due to our dedication to professionalism and a smile. We are deeply rooted in the communities we serve and believe in building relationships that defy time. Our core values of commitment to the customer, integrity, and attention to detail have allowed us to be a go-to for the Oil and Gas Industry and do-it-yourselfers throughout the Four Corners states of New Mexico, Utah, Colorado, and Arizona. Oil & Gas Equipment/O&G Hardware is more than a retail location offering high-quality products, we are a big family where customers feel welcome, taken care of, and cherished.