Foundry Sales And Service Specialist

Job Description: Foundry Sales and Service Representative

Position Title: Foundry Sales and Service Representative

Location: Corsicana, TX

Reports To: General Manager

Department: Sales & Service

Position Type: Full-Time

Job Summary:

We are seeking a dynamic and experienced Foundry Sales and Service Representative to join our team. This individual will be responsible for driving sales, building relationships with new and existing customers, and providing technical service and support to foundries and manufacturing operations. The ideal candidate will have a strong technical background in foundry processes, an ability to communicate effectively with clients, and a commitment to providing outstanding customer service.

Key Responsibilities:

1. Sales & Business Development:

• Identify and develop new business opportunities within the foundry industry.
• Manage and grow relationships with existing customers, ensuring a high level of satisfaction and retention.
• Present and promote company products and services to potential clients.
• Prepare and deliver sales presentations, proposals, and quotations.
• Meet and exceed sales targets and performance metrics.

2. Customer Support & Service:

• Provide technical support and troubleshooting for customers regarding foundry equipment, materials, and processes.
• Offer product training to clients and help implement new solutions or technologies.
• Conduct regular site visits to assess customer needs, evaluate equipment performance, and recommend improvements or upgrades.
• Act as the primary point of contact for customer inquiries, complaints, and technical assistance.
• Coordinate with internal teams (production, logistics) to ensure timely and effective service delivery.

3. Market Research & Industry Knowledge:

• Stay current on industry trends, technological advancements, and competitor products in the foundry sector.
• Monitor customer feedback and market conditions to inform product development and sales strategies.
• Attend industry conferences, trade shows, and events to network and promote the company’s offerings.

4. Reporting & Documentation:

• Maintain accurate and up-to-date records of sales activities, customer interactions, and service reports in the company’s CRM system.
• Provide regular sales forecasts and performance reports to management.
• Assist with preparing sales and service-related documentation, including contracts, pricing agreements, and technical proposals.

Qualifications:

Education:

• Bachelor’s degree in business, marketing, communications with a minor in engineering, metallurgy, materials science, or a related field required.
• Technical certifications related to foundry operations, machinery, or sales (a plus).

Experience:

• At least 5 years of proven experience in sales or technical support within the foundry, manufacturing, or heavy industrial sectors.
• Familiarity with foundry operations (iron a plus), equipment, casting processes, and materials (such as sand casting, heat treatment, and iron types).
• Previous experience in a customer-facing role, with a track record of building strong client relationships.
• Strong understanding of product sales cycles and technical problem-solving.

Skills:

• Excellent communication skills (both verbal and written) for interacting with customers, suppliers, and internal teams.
• Ability to understand and convey complex technical information clearly.
• Ability to read and quote from customer prints.
• Strong negotiation skills and the ability to close sales deals.
• Problem-solving mindset with the ability to provide effective solutions under pressure.
• Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
• Willingness to travel to customer sites and attend industry events (as needed).

Personal Attributes:

• Self-motivated with a strong work ethic and a passion for sales and service excellence.
• Customer-oriented with a focus on delivering value and building long-term relationships.
• Team player with the ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational and time-management skills.

Working Conditions:

• Travel may be required, including overnight stays (30-40% of the time).
• Ability to work in industrial environments, including foundries and manufacturing plants.
• Flexible hours as needed to accommodate customer schedules and time zones.

Compensation:

$70,000 - $90,000 Annual Starting Base (Experience and Knowledge Driven)

Benefits

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Retirement savings plan (401k).
• Paid time off (PTO) and holidays.