Rooms Bell Coordinator

The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Answers the phone in a positive and upbeat manner using phone etiquette in accordance with OVI standards. Directs all requests to the Guest Services team based on the service needs of the resort. Ensures the bell stand is always attended.

A successful candidate possesses a positive, outgoing and friendly personality. Ability to follow the OVI standards of Presentation. Ability to follow the OVI standards of Body Language. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding. Ability to provide a high level of verbal and written communication. Ability to work cohesively with other employees as part of a team. Ability to multitask and handle stressful situations. High school graduate. Demonstrate a high level of computer skills. Legal ability to work in the US. Ability to do basic arithmetic.

• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.

• Valid California Driver's License with a clean driving record.

• Proficiency in reading, writing, and speaking the English language.

• Ability to perform basic mathematical computations.

• Ability to write legibly.

• Proven ability to motivate a team.

• Experience training staff members.

• Clear thinker in pressure situations and exercise good judgments.

• Ability to work with minimal supervision.

• College coursework in the hospitality or travel industry.

• Previous experience as Bell Captain or Door Attendant at an upscale hotel/resort.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.

• Promote positive relations with all guests and visitors ensuring guest satisfaction.

• Promote and enforce standards of excellence and professionalism.

• Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.

• Maintain knowledge and ensure bell staff has knowledge of:
  • Scheduled daily activities.

  • Daily arrivals and departures.

  • Hotel features, services and amenities.

  • Hours of operation for each outlet.

• Enforce hotel’s standards, policies and procedures.

• Advocate work practices that promote accident prevention.

• Properly handle and maintain sensitive and confidential information.

• Maintain cleanliness and organization of work areas including Club Car fleet