Assistant Housekeeping Manager

Description

Ojo Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday – Thursday) with a guest and can also enjoy discounted spa treatments.

The Assistant Housekeeping Manager is responsible for supporting the management and operations of the housekeeping department and respective staff. This position is responsible for maintaining Lost and Found for the Resort. The AHKM, during their shift, takes the lead coaching staff, handling guest issues, and maintaining an overall positive presence and appearance in Housekeeping. The Assistant performs all housekeeping duties when business demands. The Assistant ensures that the quality and cleanliness of every room and public area is met or exceeded prior to guest arrival. Immaculate rooms and facilities and effective, efficient housekeeping staff are critical to a high-quality guest experience and as such this position plays a key role in the success of the resort.

Responsibilities include modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Mission Statement and Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork

Effective communication is a key aspect of this role, involving regular coordination with the management team and resort leadership. The role requires a commitment to creating a positive and welcoming guest experience, understanding its significance in the overall success of the resort.

Flexibility is essential, as the Assistant Housekeeping Manager must be available for emergency calls during non-working hours. Maintaining a composed demeanor in challenging situations is a priority, ensuring that the resort continues to operate smoothly, and guests have a pleasant and enjoyable experience.  

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

Housekeeping Management:

1. Assist Housekeeping Manager in effective daily operation of the housekeeping department

2. Oversee cleanliness, service and quality standards of guest rooms, public areas, restrooms, offices, and banquet/meeting/conference rooms in accordance with federal, state, local and resort-specific health, sanitation and safety standards and regulations

3. Perform quality inspections throughout the resort

4. Support staff and perform the duties of any housekeeping role when business demands

5. Ensures staff is provided with, understands, and is correctly using all cleaning products in a safe environment

6. Assigns supervisor duties daily and ensures proper execution

7. Assigns Housekeeping duties and ensures proper execution

8. Collaborates with Housekeeping Manager to ensure par stock is adequate 

9. Oversee guidelines, procedures, and training to ensure that guest rooms are serviced, cleaned and ready for occupancy timely

10. Understands budget guidelines for both labor and stock and works to ensure both remain within budgetary goals

11. Ensures all guest opportunities are followed up quickly, efficiently, courteously, and completed to the satisfaction of the guest

12. Identifies and brings to the attention of management, service obstacles and works to find solutions

13. Understands first aid/emergency procedures and can direct accordingly

14. Creates an atmosphere of welcoming and inclusion to guest and staff

15. Works in conjunction with Guest Services to ensure room issues are communicated and rooms are ready at designated check in time

16. Works in conjunction with Maintenance to ensure work orders are entered and responded to in a timely manner, provides follow up on all work orders after submission

17. Possesses a “can do” spirit for both guest and staff 

18. Remains current on resort offerings and communicates updates to staff

19. Remains current on PMS operation and has the knowledge to train staff

20. Understands forecasted occupancy and is knowledgeable regarding historic demand in determining projected number of guests on property, and delivers, in conjunction with staff, guest supplies that are sufficient to meet demand

21. Ability to follow direction thoroughly and work with minimal supervision

22. Willingly accepts and performs other duties as requested by management

Team Management: 

1. Oversees the daily operations of the housekeeping team.

2. Collaborates with Human Resources in recruiting, evaluating, disciplining, and developing department employees.

3. Participates in management meetings, conveying housekeeping issues and updates to other department managers.

4. Cultivates a positive learning environment through clear, specific, timely, and respectful coaching and feedback to shift team members, ensuring operational excellence and enhancing overall performance.

5. Supports team members by reinforcing successful performance positively and offering respectful and encouraging coaching when necessary.

6. Trains new workers or assigns training responsibilities, motivating them while ensuring a clear understanding of the correct daily tasks.

7. Offers support and serves as a back-up to housekeeping staff as required.

Ojo Spa Resorts Discounts and Perks:  

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: 

· Mission based company with values you can trust 

· Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods 

· Employee Assistance Program (EAP)  

· Paid Sick Time 

· Paid Time Off 

· Ongoing training to build critical skills for current and future roles 

· Numerous Growth & Developmental Opportunities 

· Competitive Compensation 

· Discounted Employee Lunch 

· Free Lunch/Dinner on Thanksgiving & Christmas 

· Employee Appreciation Lunches  

· Above and Beyond Awards - Ojo Bucks 

· Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 

· 40% off Spa Treatments (includes private pools and private Ojitos) 

· 40% off at the Restaurants 

· 20% off at the Gift Shops 

· Discounted Lodging Rate 

· Hiking Trails
 

Ojo Santa Fe: Gym, Puppy Patch, Chicken, Temazcal Renewal Ceremony (if space available) 

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats 

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM. 
• Abiquiu, NM, is located only 31 miles away from our Ojo Caliente resort. 
• Pojoaque, NM, is conveniently located only just 34 miles away. 
• Taos, NM, is a short 40-mile drive from Ojo Caliente. 
• Los Alamos, NM, is just 42 miles away. 
• Santa Fe is 50 miles away. 

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

Requirements

Requirements:

1. Supervisory experience required managing a diverse staff, preferably in hospitality

2. High School Diploma (or equivalent)

3. Must be able to work a flexible schedule to include nights, weekends, weekdays, and holidays 

4. Must have excellent communication skills and the ability to train staff

5. Must be able to stand and walk around the resort for 8 hours or more per day, as needed

6. Working knowledge of various computer software programs including MS Office

7. Ability to multi-task in pressure situations Ability to work independently and direct the work of others

8. Excellent interpersonal and leadership skills

9. Ability to communicate effectively in both oral and written form, receive and give instructions, and prepare reports including via the use of a computer or other device

10. Ability to work respectfully and productively with all staff, maintaining a high degree of professionalism and camaraderie.

11. Punctuality, dependability, and flexibility are critical.

12. Ability to work under pressure with a high level of patience. Present a calm demeanor.

13. Proficiency in English for reading, writing, and communication is a must; fluency in Spanish is an additional advantage.

14. Computer proficiency, experience, and aptitude with software such as MS Outlook, Word, Excel, and web-based programs.

15. Must be able to work flexible schedule to include nights, weekends, weekdays and holidays.

16. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, move on and climb a ladder, sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 50 pounds.

17. The position requires manual dexterity; auditory and visual skills; and the ability to write and implement written and oral instructions and procedures.

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