What are the responsibilities and job description for the Director of Rooms position at Okana Resort?
About Us:
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Rooms to join our Rooms team to launch this world-class property.
Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
What you will be doing:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
#BMC-Okana
Overview:
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Director of Rooms to join our Rooms team to launch this world-class property.
Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
- Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
- Contribute to our distinctive atmosphere and foster your personal and professional growth
- An individual committed to creating exceptional guest experiences
- Be appreciated for what you bring to the team
- Learn and grow with a company that values its associates
Why OKANA:
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
About the role
The Director of Rooms Operations is a key strategic leader responsible for overseeing the day-to-day performance of the resort’s Front Desk, Housekeeping, Reservations, and Parking teams. This role ensures seamless guest experiences, operational excellence, and alignment with the service culture and brand standards of OKANA Resort. The ideal candidate is a driven, hands-on leader who develops high-performing teams, elevates the guest journey, and consistently delivers strong financial and service outcomes across all Rooms Division touchpoints.
What you will be doing:
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Ensure appearance standards are maintained.
- Maintain work areas neat and organized.
- Manage hotel rooms division to ensure efficient and profitable operation.
- Promote employee empowerment.
- Report all unsafe conditions immediately.
- Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
- Answer guest complaints and resolve problems.
- Assist in maintaining high safety awareness.
- Attend required meetings.
- Complete other duties as assigned by supervisor to include cross training.
- Delegate authority and assign responsibilities to department managers.
- Establish standards for performance, service, room rates and advertising.
- Inspect guestrooms, public areas for cleanliness and appearance.
- Allocate funds, authorize expenditures.
- Assist in managing attrition.
- Assist in planning budgets for all departments.
- Conduct performance appraisals.
- Facilitate rooms division meetings.
- Maintain inventory control procedures.
- Maintain MSDS control procedures for chemicals according to OSHA requirements.
- Produce monthly forecast of revenues, profitability.
- Oversee hotel in the absence of the General Manager.
- Prepare quarterly plans and actions.
- Prepare yearly revenue/expense projection, rolling forecast.
- Shop the competition annually.
- Other duties as assigned by GM.
What you bring to the role:
- Bachelor’s degree, preferably in Hospitality Management plus a minimum of 8 years of progressive growth in the Rooms Division operations.
- Excellent communicator, including written skills and the ability to speak in front of large groups of people.
- Competent leadership skills focused on directing and mentoring all departments towards achieving the resort’s customer service objectives.
- Working knowledge of all departments in the hotel.
- Experience to fill in for the Resort General Manager when needed.
- Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results.
- Team player mindset that works closely with and supports all resort Division Heads and their teams.
OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
