What are the responsibilities and job description for the Executive Meeting Manager position at Okana Resort?
About Us:
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Executive Meeting Manager to join our Catering and Convention Services team to launch this world-class property.
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Our Vision for our team members:
What you will be doing:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
#BMC-Okana
Overview:
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Executive Meeting Manager to join our Catering and Convention Services team to launch this world-class property.
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Our Vision for our team members:
- Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
- Contribute to our distinctive atmosphere and foster your personal and professional growth
- An individual committed to creating exceptional guest experiences
- Be appreciated for what you bring to the team
- Learn and grow with a company that values its associates
Why OKANA:
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
About the role
The Executive Meeting Manager plays an important, multi-faceted role within the catering and convention services department, serving as a revenue generating professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.
What you will be doing:
- Demonstrates complete ownership of the sales cycle including prospecting, selling, closing, planning, and servicing.
- Responds to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts for the property within assigned markets.
- Coordinates, plans, and communicates on all aspects/details of the group/event as the event planner including group room block reservations, service details, group event needs, menu planning, audio visual requirements, diagrams, pricing, and payment.
- Prepares sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders.
- Schedule/provide property tours with potential/in-house clients, and as requested.
- Enhances group events and department profitability by using up-selling techniques and recommending profit improvements to the Director of Catering & Convention Services.
- Communicates frequently/effectively with professional verbal/written skills with group contact & attendees to ensure expectations are met/exceeded in a timely manner.
- Communicates any potential issues, concerns and future business potential to appropriate Manager(s) before, during or after group stay.
- Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations.
- Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property.
- Continues to develop strong knowledge and utilization of industry and company systems, protocols, processes, and resources for the position & department.
- Participates in local community events, meetings and socials to develop relations and be an integral part of the community.
- Participate in trade shows and events supporting the team’s mission and revenue production as assigned by the Director of Catering & Convention Services.
- Becomes a system expert to support reporting needs, standards, profile and data maintenance and development, and e-proposal support.
- Builds and maintains programmed merge documents, menus, pricing, and specifications into the system and assigns categories appropriately.
- Remain alert, courteous and helpful to guests at all times.
- Attend and participate in weekly designated meetings.
- Take incoming calls, walk-ins, and meeting RFP’s with an assistance to clients directly and routing of information to the appropriate staff members.
- Provide overall sales administrative support to the sales & marketing teams, including website updating and package creation/activation through channels.
- Processes amenity and VIP requests.
- Prepare daily, weekly, and monthly reports as required by the DCCS.
- Perform general administrative office duties as requested by the DCCS.
What you bring to the role:
- High school diploma or equivalent.
- Two years hotel/resort experience.
- Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs
- Excellent customer centric interpersonal guest service resolution experience
- Pleasant and helpful personality
- Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates
- Be well organized and efficient.
OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
