What are the responsibilities and job description for the Operations Manager position at Okana Resort?
About Us:
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Operations Manager to join our Rooms team to launch this world-class property.
Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
What you will be doing:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
#BMC-Okana
Overview:
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.
Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as the Operations Manager to join our Rooms team to launch this world-class property.
Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
- Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination
- Contribute to our distinctive atmosphere and foster your personal and professional growth
- An individual committed to creating exceptional guest experiences
- Be appreciated for what you bring to the team
- Learn and grow with a company that values its associates
Why OKANA:
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
About the role
The Operations Manager - Rooms is a leadership position, serving primarily in Front Office Operations but also supporting the resort’s Housekeeping operations. This individual must have versatile experience in various Rooms Division departments and help fill the gap wherever needed for management coverage. This role will champion the OKANA service culture and set an example for all curators for creating ICONIC experiences for resort guests.
What you will be doing:
- Assure property operation meets internal audit standards.
- Coordinate guest and group transportation needs.
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Maintain work area neat and organized.
- Monitor payroll hours and reports.
- Promote employee empowerment.
- Report all unsafe conditions immediately.
- Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
- Attend meetings as well as schedules and conducts departmental meetings.
- Complete other duties as assigned by supervisor to include cross training.
- Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
- Coordinate all VIP transportation to and from the hotel.
- Coordinate delivery of amenities.
- Coordinate the arrival and departure of all tour and organized groups.
- Oversee pick-up and delivery of all hotel dry cleaning.
- Conduct performance appraisals.
What you bring to the role:
- Bachelor’s degree in Hospitality Management, Business Management, or a related field.
- Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role.
- Advanced proficiency in the use of the resort’s property management system.
- Excellent leadership and interpersonal skills.
- Customer-centric approach to deliver ICONIC guest experiences.
- Strong communication skills, both written and verbal, to communicate with hotel guests and resort team members.
- Very good organizational skills and multitasking abilities.
- Thorough understanding of room revenue management concepts.
OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
