What are the responsibilities and job description for the Major Incident Manager position at OKAYA INFOCOM?
Major Incident Manager
Fort Worth, Texas
Fulltime
Job Description:
• Prioritize incidents based on impact and urgency, as well as assessing resources and capacity
• Act as the single point of contact for Service Desk, Resolver Groups, Business and Leadership for overall management of outage incidents (P1/P2)
• Identify and classify incidents based on business and operational impact
• Define and send communication updates to Leadership and Business at regular intervals on resolution progress made on outage incidents
• Captain the MIM War Room calls
• Proactive co-ordination of incidents through to resolution and recovery
• Escalate to 3rd party vendors or Leadership to get necessary support/approvals
• Work closely with Problem Management to ensure accurate RCAs are performed
• Work closely with Operations team to ensure permanent fixes are applied and eliminate recurring issues
• Analyze recurring issues/outage and proactively recommend improvement solutions to Problem Management
• Share recommendations and observations with the process owners and assist with the implementation of changes to process, if required
• Analyze relevant data and generate reports and recommendations for continued Operational and Service resilience
Skills:
• IT infrastructure and Major Incident background
• Ability to comprehend complex technical architecture diagram and understand the environment setup
• Worked as an infrastructure administrator for 3 years (preferred)
• Must demonstrate critical thinking and strong problem-solving skills during high pressure scenarios
Looking for a positive response and fruitful alliance :)
Dushyant Chaudhary
Senior Executive - Recruitment, Okaya Inc
Phone: (631)-267-4883 Ext 103 Cell: 201-448-1904
Email ID: dushyant.chaudhary@okayainc.com
