What are the responsibilities and job description for the CSR - Customer Service Representative position at OKC Auto Works?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and the ability to work collaboratively with various departments to ensure customer satisfaction.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and exchanges.
- Perform data entry tasks to maintain accurate customer records.
- Collaborate with the sales team to identify opportunities for upselling or cross-selling.
- Conduct outbound calls to follow up on customer feedback and service satisfaction.
- Analyze customer concerns and provide effective solutions.
- Maintain a high level of professionalism while interacting with customers.
Qualifications
- Previous experience in customer service or call center environment is preferred.
- Proficiency in computer systems and data entry skills.
- Multilingual abilities are a plus, enhancing communication with diverse customers.
- Strong collaboration skills to work effectively within a team setting.
- Ability to analyze situations and provide thoughtful solutions to customer issues.
- Excellent verbal and written communication skills.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us in delivering outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Oklahoma City, OK 73149 (Required)
Ability to Relocate:
- Oklahoma City, OK 73149: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18