What are the responsibilities and job description for the Customer Service Representative position at OKC Business Development Firm?
We are a small business consulting firm located in Oklahoma City. We provide businesses with customized sales and advertising solutions that drive their brand recognition, promote new products and services, and increase revenue.
As an Entry Level Customer Service Representative you will connect with prospective customers and decision-makers and create noteworthy product experiences. The essential function of the Customer Service Representative position is to build relationships and establish trust with new customers, conduct educational product presentations, facilitate the order process, and drive customer retention.
Customer Service Representative Responsibilities:
- Develop new relationships with customers by using a high degree of empathy and interpersonal skills
- Provide customers with product and service information, answer questions thoroughly and confidently, and handle concerns and complaints with the utmost care
- Assess the customer’s wants and needs and provide tailored product recommendations focusing on the quality of the products and brand
- Achieve customer satisfaction ratings by using consultative sales techniques and active listening skills to build genuine relationships with customers
- Identify issues and work cross-functionally with the Sales team to determine the best solution and drive growth in an assigned market
- Maintain a comprehensive knowledge of all products, services, and promotions available
Customer Service Representative Qualifications and Skills:
- Comfortable working in a people-oriented environment and building relationships with various personalities
- Capable of working independently or collaboratively as part of a dynamic, energetic team
- Positive and easygoing demeanor, but focused and determined when it comes to driving progress and achieving results
- Desire to be a part of an inclusive and diverse organization
Job Type: Full-time
Pay: $700.00 - $1,200.00 per week
Shift:
- 8 hour shift
Work Location: In person
Salary : $700 - $1,200