What are the responsibilities and job description for the Guest Services Attendant position at Oklahoma City Zoo?
Job Description
Be the friendly face that makes every Zoo visit unforgettable! As a Guest Services Attendant at the Oklahoma City Zoo, you'll welcome guests, provide helpful information, and assist with ticket sales or attractions. Whether guiding visitors to exciting experiences or ensuring smooth operations during special events, you'll help create meaningful connections with wildlife. If you love engaging with people and making every moment special, this is the perfect role for you!
Employment Status : Part-Time
FLSA Status : Non-Exempt
Pay Rate : $14.00 / hr
Experience Required : At least sixteen (16) years of age with some customer service or team experience.
Minimum Education Requirements : Some High School
Department : Guest Services.
Direct Supervisor : Guest Services Team Lead / Supervisor
Supervisory Responsibility : Direct (0); Indirect (0)
Primary Work Location : Zoo Setting both indoors and outdoors.
Certification : N / A
Other : Successful completion of pre-employment criminal background check.
Job Summary : Guest services attendants represent the Zoo by connecting guests with wildlife and wild places in meaningful ways. The attendant is responsible for providing knowledge and assistance to guests at their assigned attraction or ticket point of sale. Attractions include any guest experience opportunity at the Zoo open during normal hours of operations or during special events.
Essential Job Functions
An employee in this position may be called upon to do any or all of the following essential duties :
- Handle financial transactions accurately on multiple point of sale devices.
- Contribute to team efforts by accomplishing related goals.
- Resolve customer complaints, guide them and provide relevant information.
- Assist guests by providing information about the Zoo's animal collections and conservation efforts.
- Provide excellent guest service while remaining on schedule and safety conscious.
- Collaborate with other Zoo departments and Zoo partners.
- Communicate clearly and concisely.
- Enforce Zoo's rules and regulations.
- Report comments and / or complaints to supervisors quickly.
- Maintain a clean and safe work environment by complying with procedures and rules.
- Assist with preparation, arrangement, execution and dismantling for special events and off-site sales as directed.
Non-Essential Job Functions
About Us
Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments-delivering essential services our residents expect and creating a strong and thriving city for all people.
About the Team
The Oklahoma City Zoo & Botanical Garden connects people with our world's vanishing wildlife and wild places to inspire conservation action. We're seeking candidates who are passionate about the planet and all that inhabit it. Join our team of hardworking experts and get ready for a career that you're wild about! To learn more about the Oklahoma City Zoo and our conservation efforts, please visit www.okczoo.org.
Salary : $14
