Assistant Control Room Operator

OEC is a not-for-profit electric cooperative and is owned by those we serve—our members. We work for our members, not for distant investors. That means any revenue we make in excess of the cost to do business is returned to our members. OEC strives to be our members’ trusted, preferred energy provider and impactful community partner. We believe one avenue to accomplish this is by hiring individuals who will partner with us in providing outstanding service to our members. We offer competitive pay, an excellent benefits package including medical, vision, and dental insurance, retirement options, as well as paid vacation and sick leave.

We are currently accepting application for an Assistant Control Room Operator. This is a full-time position located at our office in Norman, OK. The Control Room is staffed and operational 24 hours a day, 7 days a week. This position will typically work 3 pm - 3 am every Wednesday and Thursday, every other weekend (Friday, Saturday, and Sunday), and will cover other shifts as needed, including nights, weekends, and holidays. 

The Assistant Control Room Operator is responsible for the timely dispatching of outages and general and emergency maintenance requests and maintains awareness of Cooperative personnel in the field. He/she adheres to departmental procedures in the safe operation of SCADA and other applications and is responsible for maintaining various Operations records and files, such as Radio Log, permits, work orders, and contractor invoices.

Responsibilities include:

• Dispatches Cooperative personnel to appropriate locations, according to outage, job report, or work order specifications, using radio, telephone, or computer scheduling program.
• Converses with members and Cooperative personnel to address questions, problems, scheduling matters, and requests for maintenance.
  
  • Creates service order, outage, or other record as appropriate.
  • Addresses notes/follow ups from Cooperative personnel upon the completion of service orders and outages.
    
• Monitors, documents activities, and operates the Supervisory Control and Data Acquisition system (SCADA).
  •  De-energizes devices as requested by authorized personnel.
  • Energizes devices as requested by authorized personnel under the supervision of Control Room Operator or supervisor.
  • Enables safety processes on devices as requested by authorized personnel and with the permission of Control Room Supervisor.
  • Acknowledges and analyzes SCADA alarms, device events, voltage and amps in a timely manner.
  • Adjusts SCADA settings in anticipation of conditions that could affect the Cooperative service area (i.e., inclement weather).
    
• Monitors and analyzes information in the Outage Management System (OMS).
  • Notifies Cooperative personnel of outage location and other pertinent information.
    
• Receives, maintains files of, and schedules Operations work orders.
  
  • Distributes work orders and service orders to the appropriate Cooperative personnel, before and after construction.
  • Notifies members of pending and completed construction.
    
• Manages Call OKIE One Call ticket requests.
  • Creates, submits, and reviews tickets to ensure accurate information regarding location of work site and type of work to be done.
  • Converses with locators to address questions or problems with tickets.
  • Verifies Call OKIE One Calls are valid at the time of scheduled construction.
    
• Monitors Call OKIE One Call ticket response system.
  • Reads and interprets tickets for potential involvement with Cooperative facilities.
  • Dispatches tickets as appropriate.
  • Provides follow-up information to involved parties as needed.
    
• Maintains records of permit inspections received from cities in the Cooperative service area.
• Researches and makes updates/corrections to the map.
  
• Prepares and maintains various documents and reports for the Operations department as requested.

Ideal candidates meet the following qualifications:

• High school diploma or equivalent
• Customer service experience
  
• Working knowledge of Microsoft Office applications
• Working computer knowledge
• Skill in: monitoring/assessing performance of systems; identifying complex problems and reviewing related info to evaluate options and implement solutions; determining how a system should work and how changes in conditions/operations will affect outcomes; time management
• Ability to: shift back and forth between multiple activities
• Qualities of: being reliable, responsible, dependable, and fulfilling obligations; being careful, detailed, and thorough in completing work tasks; guiding oneself with little supervision; dealing calmly and effectively in stressful situations; being open to change and variety in the workplace; being pleasant with others and displaying a good-natured, cooperative attitude