Patient Access Representative

Oklahoma ER & Hospital, a Nutex Health facility, is the first specialty hospital in Oklahoma to offer accessible, concierge-level care that communities can trust.

Our physician-owned hospital offers comprehensive care for illnesses, major trauma, and life-threatening conditions. Our facility is open 24/7, 365, featuring concierge-level care in a comfortable, upscale environment. There are no wait times and faster diagnostic imaging and lab test results.

We are seeking a detail-oriented Patient Access Representative to join our fantastic team!

The Patient Access Representative (PAR) is responsible for greeting patients or guests in a friendly and courteous manner. The PAR is also responsible for the check-in and check-out functions by obtaining accurate patient demographic, financial, and insurance information, obtaining necessary signatures, and collecting co-pays. The PAR must maintain a neat, professional appearance and an organized work area.

Qualifications required

• High School Graduate or equivalent
• Able to communicate in English verbally and written
• Previous medical registration/admission in an emergency department setting is preferred

Essential Job functions and responsibilities

• Patient Access Rep– Using positive relational skills to greet the patients and guests at the Emergency Center. Determine the services needed and direct accordingly. Obtains demographic information from either the patient, family member, or friend. Obtains all signatures and financial data to ensure accurate and efficient patient account billing. Keeps accurate logs of patient information. Answer phones, take accurate messages, and log into the message book or direct callers to appropriate individuals. Maintains office supplies and order as delegated. Demonstrates knowledge and respect of patient’s right to privacy and protection of patient confidentiality. Maintains patient’s safety and privacy at all times.
• Financial cash, checks, and credit card payments for emergency department co-pays and account payments, maintaining an accurate financial ledger. It is also responsible for reconciling patient accounts daily.
• Cleanliness—Participates in maintaining the overall cleanliness of the facility, including sweeping, vacuuming, and mopping floors, cleaning restrooms, and maintaining a clean lobby.
• Communication—Communicates accurately, courteously, and professionally with patients, families, physicians, and other department personnel and peers according to the Emergency Center’s core values and customer service basics.
• Professional Development – Participates in monthly staff meetings and performance improvement activities.
• Other – Performs other tasks and projects as assigned by the Director of Nursing or a member of management.

Nonessential Job Functions

• Performs other duties as assigned by immediate supervisor/department director.
• Maintain patient care areas with appropriate supplies.
• Assist with patient restraints and maintain precautions; collect, report, and document data related to patient needs/emergencies and unusual patient and family behavior.
• Attend staff meetings or other company-sponsored or mandated meetings as required.

Job Competencies

• Ability to Navigate/Utilize Electronic Medical Records
• Understand/Comply with Hospital Policy and Procedures.
• Maintains skill level by continuing education, collaborative training with co-workers and physicians, and annual skills check-offs.

Benefits:

• $0 Premium Benefits- Medical, Dental, Vision* (FT)
• 401K (FT, PT, PRN)
• STD / LTD (FT)
• $50K Basic Life Insurance*(FT)
• Supplemental Policies*
• Employee Stock Purchase Program (FT, PT, PRN)
• Employee Assistance Program

Incentives:

• Work-Life Balance
• Concierge-Style Environment
• Low Acuity / Private Commercial Patients
• Great Culture

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Medical Specialty:

• Emergency Medicine
• Primary Care

Schedule:

• 3x12

Experience:

• Patient Access Rep: 2 years (Required)
• Hospital / Clinic Setting: 1 year (Required)

Work Location: In person

Salary : $50,000