Assistant Manager Post Retail (Outlet Store - S Western & Reno)

JOB SUMMARY: Assist the Post Retail Manager in managing the operational processes in our post retail department.  The operational process in Post retail includes sorting donations, preparing donations for sale through our Outlet store, and processing donations for salvage sale.  This position helps supervise one of the important processes at GCO, which is both rewarding and hard work.  The key components of the role are to meet daily equipment needs by ensuring equipment is utilized and staged properly for sale at the outlet store.

Direct Reports: Shift Leaders, Post Retail Processors

Starting Pay: $25.00/ hour

ESSENTIAL JOB FUNCTIONS:  

• Punctual and dependable attendance.
• Partner with Manager to mentor, coach, motivate, and supervise Post Retail staff.
• Lead and perform the sorting, processing of salvage donations, equipment utilization, and the transfer of material handling of equipment to meet required production output and daily goals.
• Train to safely operate equipment to include bailer, tipper, pallet jacks, and forklifts.
• Lead by example to ensure that all procedures and best practices are consistently followed.
• Comply with GCO policies and Donated Goods Retail (DGR) standard operating procedures (SOP’s), safety and security policies and procedures.
• Prepare and submit reporting and daily activity reports as required in a timely manner.
• Collaborate with administrative units such as IT, Payroll, Benefits to complete all administrative tasks, such as timekeeping approval and facilitate proper onboarding and offboarding in our systems.
• Partner with the Safety and Asset Protection teams to support cross-functional needs.
• Ensure that customer service expectations are consistently achieved. 
• Resolve customer and employee concerns, partnering as necessary to achieve a positive outcome.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.  

ADDITIONAL RESPONSIBILITIES:  

• Perform other duties and projects as required by management. 

QUALIFICATIONS:  

• High school diploma or GED preferred. 
• Three years of experience in a related field required.
• 2 years of experience in a supervisory role preferred.
• Must be 21 years old. 
• Valid Oklahoma Driver’s License and Car Insurance Verification, required. 
• Must pass MVR check and maintain a good driving record. 
• Ability to complete and maintain CPR certification.
• Ability to speak, read and write the English language. 
• Reliable transportation and communication, required.   
• Bilingual a plus. 

CORE COMPETENCIES:  

To perform the job successfully, an individual should demonstrate the following: 

• Commitment to our Mission and Live the Values
• Results Driven: Meets organizational expectations and goals.
• Critical Thinking: able to problem solve, analyze, form a judgement, & calculate risk. 
• Customer Focus: meets expectations of internal and external customers. 
• Builds/Leads Teams: Hire, coach, train and motivate
• Self-Knowledge: aware of personal strengths, limits, and open to feedback.

KNOWLEDGE, SKILLS, AND ABILITIES:  

• High level of attention to detail.
• Able to thrive in a fast paced and deadline driven work environment.
• Excellent verbal and written communication skills.  
• Good interpersonal skills: able to work well with a wide range of people.
• Strong time management skills and demonstrate adherence to timelines, schedules, able to prioritize, and organize work. 

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, smelling and visual acuity. 
• The ability to push, pull and lift 50 pounds, or more with assistance. 
• Employee is required to operate a computer. 

WORKING CONDITIONS:  

• Works in climate-controlled retail setting at times and a production environment exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold. 
• Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays, and weekends are required. 
• Moderate noise level. 
• Works 40 hours per week or more when required. 
• Occasional travel required.    

NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position. 

Salary : $25