What are the responsibilities and job description for the Support Specialist II position at Oklahoma Heart Hospital?
Overview
Join Our Team at Oklahoma Heart Hospital (OHH)
ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
- Comprehensive Benefits:
- Medical, Dental, and Vision coverage
- 401(k) plan with employer match
- Long-term and short-term disability
- Employee Assistance Programs (EAP)
- Paid Time Off (PTO)
- Extended Medical Benefits (EMB)
- Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can’t wait for you to join our heart-centered team!
Responsibilities
The Support Specialist II is responsible for direct support of end-user systems and applications used by the Oklahoma Heart Hospital. Acts as mid-level support for end-user issues, including: computers, printers, scanners and various production software applications such as Microsoft Office Suite, Cerner EMR, Citrix and other Windows applications. The core of the position is troubleshooting computer hardware and software as a customer service representative.
Essential Functions:
- Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
- Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
- Coordinates deployment with other service line support staff to ensure effective workflow.
- Works with network and system service line personnel in the configuration of client devices to ensure configuration meets the networking infrastructure plan for the organization.
- Communicates and is available to the MIS Team through email, cisco jabber and phone
Qualifications
Experience: Minimum three (3) to five (5) years of experience in computer systems support and IT healthcare work
Education: Associates Degree in Management Information Systems or related field preferred
Licensure/Certification: Technical certification preferred.
Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Learn more about diversity at Oklahoma Heart Hospital.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
