What are the responsibilities and job description for the Member Experience Officer position at Oklahoma's Credit Union?
ABOUT US:
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
- okcu.org
- facebook.com/OklahomasCU
- instagram.com/oklahomascreditunion
- linkedin.com/company/oklahomascu
- twitter.com/OklahomasCU
- youtube.com/user/MyOECU
This position is located at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide outstanding member service and contribute to overall team effort.
- Fully understand and actively assist members in using credit union products and services.
- Make outbound calls to current and potential members with a consultative sales approach to identify needs and recommend solutions.
- Deepen member relationships and engagement by suggesting additional services and educational opportunities provided by OKCU.
- Collect accurate information and follow appropriate procedures while opening new deposit accounts, booking secured and unsecured loans and other OKCU products or services.
- Process and service all types of secured and unsecured consumer loans and related products, including extended warranties and payment protection plans.
- Interview members to obtain all personal and financial data needed to complete loan applications in person, by phone, via Internet, or through indirect channels.
- Analyze member applications regarding financial status, credit history, debt ratios, collateral or other information; make recommendations for loan decisions.
- Counsel members on financial issues when appropriate.
- Refer credit union products and services; analyze potential lending opportunities in each situation to further assist members and increase the credit union loan portfolio.
- Disburse loans and complete documentation accurately and efficiently.
- Track applications approved, booked, denied; actively follow up on pending applications.
- Collect delinquent accounts on a daily basis, determine reasons for delinquency and develop a plan with members to bring accounts up-to-date in a timely manner.
- Support the credit union’s strong relationship banking culture through on-going customer contact, quality member service and superior product knowledge.
- Meet individual goals and work to meet branch and credit union goals.
- Perform routine member transactions, including deposits, withdrawals, transfers, payments, account maintenance, cashier’s checks and money orders.
- Maintain and regularly balance cash and other negotiable instruments.
- Ensure confidentiality regarding member transactions and information.
- Ensure compliance with all credit union policies and procedures.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EDUCATION AND EXPERIENCE:
- Associate’s degree or equivalent combination of college level education and experience in a similar position.
- Two years of customer service experience in a similar position is required.
- Financial institution experience is preferred.
- Bi-lingual in English and Spanish is a plus.
WORK ENVIRONMENT:
This position operates in a branch office. This role routinely uses standard office equipment such as computers, phones, copiers, 10-key and filing cabinets. The noise level is typically moderate.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk or hear. This position requires manual dexterity, the ability to lift files and open filing cabinets. This position is mainly sedentary, but may require some bending, stooping or standing as necessary.
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
- 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
- Volunteer opportunities to serve the community
- Gym membership reimbursement
- Comprehensive training opportunities
- And much more
Oklahoma's Credit Union is an EEO/AAP employer.
