Patient Service Representative-Family Medicine

Job Summary:

Responsible to perform duties related to checking-in/out patients, scheduling patient appointments, call confirmations, verifying insurance while maintaining accuracy and compliance with departmental policies and State/Federal regulations.

Environmental Hazards:

Possible exposure to hazardous materials, hot and cold, blood borne pathogens.

Physical Requirements:

Ability to lift, carry, push, or pull 15 pounds, climb, balance, stoop, kneel, crouch, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT!APPLICANTS PLEASE READ !

For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards
  
  

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say “Thank You”
  
  

Presentation is:

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times
  
  

Efficiency is:

• Respond to needs in a timely manner
• Organize and prioritize your work
• Be available and respect others’ time
• Be innovative
  
  

Education & Experience

Position Qualifications:

Required:

• High School Diploma/GED
• Valid Driver's License
  
  

Skills, Proficiencies and Knowledge:

• Proficient in computer applications, particularly the MS Office Suite, with a focus on Outlook, Word, and Excel.
• Skilled in typing and data entry, with a solid understanding of medical terminology.
• Capable of managing phone communications while maintaining attention to detail and a commitment to quality.
• Strong customer service abilities, demonstrating professionalism and effective interpersonal communication with patients and medical personnel.
• Experienced in collaborative team settings, knowledgeable about HIPAA regulations, and adaptable to new processes as needed.
  
  

Preferred:

• Some college or technical school in a related field or six months related job experience.
• Experience with EMR system (EPIC).