Guest Services Coordinator

Position Details

Req ID:

req19013

Position Title:

Guest Services Coordinator

Position Type:

Staff Full-Time

Position Number:

AS8602

OSU Campus:

Stillwater

Department:

Business & Hospitality Services

Location Address:

The Atherton Hotel, H103 Student Union
Stillwater, OK, 74078

Hiring Supervisor:

Josh Barnard, Mgr Hotel Ops

Hiring Range
(Contingent upon available funding):

38,450.00 - 52,000.00, Salary

Work Schedule:

40 hours a week as scheduled by Mgmt

Faculty Appt Period:

Job Summary:

• Oversee and manage the efficient and professional applications of guest registration, check-in, room assignments, guest folios and checkout.

• Supervise Front Desk Operations to ensure complete guest satisfaction.

-Supervise Front Desk Clerks, Valet Attendants, and Concierge.

• Oversee hotel switchboard/communication to assist guests and solve problems.

• Supervise and monitor group room blocks and contracts to ensure efficient and effective use of hotel inventory.

• Supervise and develop monthly and weekly schedules for front desk clerks.

• Oversee and provide support for School of Hospitality and Tourism Management (HTM) Front Desk Laboratory and its students.

• Develop and ensure lab requirements determined by HRAD Professor and Lab Coordinator

• Responsible for oversight and maintenance of Property Management System

Special Instructions to Applicants

Please provide a cover letter, resume, and list of three references.

Education & Experience

Position Qualifications:

Required Qualifications:

Two years of post-secondary education and two years of experience in the hospitality industry with progressive responsibilities and experience.

• Professionalism required in daily contact with hotel guests, OSU administration, faculty, staff, OSU dignitaries, alumni, donors, and students.
• Ability to exhibit tactfulness, friendliness, professionalism with a cooperative attitude in working with a wide host of individuals
• Ability to handle, comprehend, analyze and solve potential problem or situations in an expedient and effective manner to forestall or prevent any possible complications.
• Proficient computer skills including Microsoft Office
• Familiarity with hotel property management system
• Ability to organize and coordinate numerous projects.
• Must be flexible and creative and able to perform under pressure
• Be knowledgeable of all emergency procedures, Hotel Policies, and University Policies and Procedures

Preferred Qualifications:

Bachelor's degree in Hospitality, Business or related field.

Supervisory experience.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.