What are the responsibilities and job description for the Patient Service Representative-Cardiology position at Oklahoma State University?
Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the clinic supervisor.
Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine’s Customer Service Philosophy is:
“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.
Safety is:
Position Qualifications:
Required:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the clinic supervisor.
Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine’s Customer Service Philosophy is:
“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.
Safety is:
- Be aware of environment
- Be intentional in your actions
- Ensure accuracy
- Mitigate potential hazards
- Welcome and actively engage in a friendly and respectful manner
- Be responsive, polite, and helpful
- Smile
- Demonstrate care and concern
- Show appreciation and say “Thank You”
- Be professional
- Have a clean and neat appearance
- Maintain a clean and organized work area
- Remember what you represent at all times
- Respond to needs in a timely manner
- Organize and prioritize your work
- Be available and respect others’ time
- Be innovative
Position Qualifications:
Required:
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent
- Strong interpersonal and communication skills
- Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
- Ability to take telephone messages and have an understanding of medical terminology
- Experience with Electronic Medical Records; EPIC highly desirable
- Experience with Insurance Authorization
- Experience with Electronic Medical Records; EPIC highly desirable
