What are the responsibilities and job description for the Patient Service Representative-IMSS position at Oklahoma State University?
THIS IS A GRANT FUNDED POSITION.
Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Supervisor.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,
grasp, feel, talk, hear, see, and perform repetitive motions with or without
reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine’s Customer Service Philosophy is:
“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.
Safety is:
Position Qualifications:
Qualifications:
Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Supervisor.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,
grasp, feel, talk, hear, see, and perform repetitive motions with or without
reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine’s Customer Service Philosophy is:
“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.
Safety is:
- Be aware of environment
- Be intentional in your actions
- Ensure accuracy
- Mitigate potential hazards
- Welcome and actively engage in a friendly and respectful manner
- Be responsive, polite, and helpful
- Smile
- Demonstrate care and concern
- Show appreciation and say “Thank You”
- Be professional
- Have a clean and neat appearance
- Maintain a clean and organized work area
- Remember what you represent at all times
- Respond to needs in a timely manner
- Organize and prioritize your work
- Be available and respect others’ time
- Be innovative
Position Qualifications:
Qualifications:
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent
- Strong interpersonal and communication skills
- Experience working with computers and various software programs, performing data entry and quickly learning new computer systems as needed.
- Ability to handle incoming calls, take clear messages, schedule appointments, and understand common medical terminology.
- Knowledge of insurance policies, billing procedures, and other front office administrative work.
- Strong customer service skills and communication abilities.
- Able to juggle multiple tasks simultaneously while delivering excellent patient care.
- Clear verbal and written communication skills.
- Experience working with computers and software, performing data entry,
- Ability to take telephone messages and have an understanding of medical
- Experience with Electronic Medical Records; EPIC highly desirable
- Prior experience working with HIV/AIDS care a plus
