TRC Taxpayer Representative

TRC Taxpayer Representative

Salary- $48,000.00

GENERAL FUNCTION

The Taxpayer Resource Center (TRC) communications team is often the first point of contact for taxpayers seeking information regarding their agency accounts. Representatives on the TRC communications team serve as a subject matter expert regarding Oklahoma tax laws and responsibilities. Communication with taxpayers include emphasis on electronic communications but will also include phone communication and potentially face to face communication.

TYPICAL FUNCTIONS

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

· Assist taxpayers with all incoming emails, web forms, notices and written correspondence surrounding their tax inquiries.

· Act as liaison between internal divisions and taxpayers to resolve inquiries.

· Provide technical assistance to taxpayers surrounding the use of our operating systems.

· Proactively call taxpayers that need further assistance beyond initial email correspondence to ensure resolution of inquiries timely.

· Interpret and communicate with taxpayers surrounding compliance requirements.

· Research and analyze applicable statues, laws, Oklahoma tax codes, policies, and procedures to address taxpayer inquiries.

· Collaborate with internal divisions on enhancing taxpayer experience through inquiries received.

· Maintain a high level of quality in all communications, including grammar, accuracy, and tone to enhance the taxpayer experience.

· Proactively identify opportunities within individual performance optimization to improve efficiency.

· Achieve and maintain expected KPI’s to meet performance expectations and taxpayer satisfaction rate.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Strengths you will bring:

· Strong computer skills

· Unparalleled customer service and interpersonal skills

· Friendly and customer-focused attitude in every situation

· Ability to learn quickly and embrace change

· Hard-working, articulate and detail-oriented

· Comfortable multi-tasking in a high-energy environment

· Actively listen and anticipate customer needs

· Strong problem solving skills

· Dedication to enhancing company culture

· Effective time management

QUALIFICATIONS

· Bachelor’s degree or a combination of education and relevant experience

· Minimum of 3 years of customer service experience

· Previous tax knowledge a plus

SPECIAL REQUIREMENTS

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $48,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• are you willing to undergo a background check by fingerprinting?

Education:

• Bachelor's (Preferred)

Experience:

• customer service, • Previous tax knowledge a plus: 3 years (Preferred)

Ability to Relocate:

• Oklahoma City, OK 73102: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000