What are the responsibilities and job description for the Manager, Technical Account Management - Public Sector position at Okta, Inc.?
Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We're building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity. We act as "Field CPO" for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer's workforce identity strategy, customer identity strategy, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.
The TAM Manager Opportunity
We are looking for a highly motivated and experienced Manager, Public Sector Technical Account Management (TAM) to lead and develop a team of Technical Account Managers. In this role, you will oversee TAMs who support our public sector clients, ensuring high levels of customer satisfaction, technical enablement, and strategic alignment. Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives. You will drive operational excellence, foster cross-functional collaboration, and ensure your team delivers exceptional service to meet the unique needs of our growing public sector organizations.
What you'll be doing
- Recruit, mentor, and manage a team of highly skilled Technical Account Managers focused on public sector accounts.
- Set clear performance goals and provide ongoing feedback and development opportunities to ensure team success.
- Partner with leaders across TAM, Customer Success, Sales, and Product to implement customer-first thinking within the team.
- Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement.
- Effectively balance the workload and capacity of your team while ensuring you're building talent for future demand.
- Working with Senior TAM Leadership to define quarterly budgets and manage headcount plans.
- Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development.
- Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs.
- Ensure the TAMs exceed Okta's expectations in core product and identity knowledge pertaining to PubSec (e.g. FedRAMP, SLED specific regulations, etc.) communication, execution and contribute to the larger TAM function.
- Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices.
- Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively.
- Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales / presales.
- Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction.
What you'll bring to the role
Additional requirements :
LI-MM1
LI-Hybrid
What you can look forward to as an Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https : / / www.okta.com / company / careers / .
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https : / / www.okta.com / privacy-policy / .
