Reel Repair Technician

Job Description

Okuma Fishing Tackle – Reel Repair Technician Job Details

Okuma Fishing Tackle has an immediate opening for a Reel Repair Technician in Ontario, California. Are you a hands-on expert with experience in reel repair with a focus on maintaining, enhancing, and advancing the organization's goals and priorities? Combine your passion for fishing with your mechanical background as a repair technician. If you are looking for a stable career, an Okuma reel technician is instrumental in creating and maintaining loyal customer relations and is a key element to the success of the company.

Okuma Fishing Tackle is an international manufacturer and distributor of a variety of fishing tackle products. Our Ontario, California warehouse is home to our North American distribution center.

We are looking to hire a Reel Repair Technician that is a motivated, self stater with a strong sense of pride in workmanship. Reel repair falls under the customer service department at Okuma Fishing Tackle, and we pride ourselves not only on quick turnaround times, but also quality of work. Repair technicians need to work with both the parts department and customer service representatives daily, so we are looking for a person with strong communication skills.

This position reports to the Customer Service Manager

Reel Repair Technician Responsibilities:

• Work involves being familiar with all categories of Okuma reels
• Main responsibilities will be repairing and servicing reels in the following categories: Lever Drag, Star Drag, Spinning, Baitcast and Fly Reels.
• Technicians need to diagnose reels and determine if there is a known quality issue that should be covered under warranty.
• Identify if product is misrepresented to CSR’s and has issues resulting from abuse or lack of care that might be kicked back as a responsibility of the customer for payment.
• Customer service will make the final determination regarding payment or product replacement on issues mentioned above.
• Quality of work is key, and it is the responsibility of each repair technician to QC their work prior to signing off and returning the product to the customer.
• Repair technicians will also work with customer service on our rod tip replacement program for customers that have broken the top section of 2-pcs rods.
• Identify and report trends in repairs and irregularities of product performance/quality.
• Repair techs must learn and use Net Suite and Okuma’s Zoho communication services for internal repair status as well as external customer communications.
• Understand parts department structure for both pulling parts for repair as well as pulling parts for customer parts orders.
• Repair techs must be flexible as they may float back and forth between reel repair duties and parts picking for customer parts orders.
• Tools are provided for repair techs to do their daily job. It is the responsibility of techs to take care of and maintain these tools and notify management if any additional parts are needed.
• Join weekly customer service meeting to discuss problem customers, departmental issues and turn-around time.
• In slow season, repair techs will help manage our reconditioned inventory and make sure that the product is brought up to factory standards so it can be used for replacements.
• Repair techs will need to assist on occasion with walk in customers to explain the scope of a repair, diagnose a problem and inform customers of product/parts upgrades.
• Okuma is a small company and there may be times that repair techs need to assist with parts and or the customer service to keep things flowing smoothly.

Reel Repair Technician Requirements

• Communicates professionally with customers, management, and co-workers.
• Self-motivated and detail oriented
• Proficient in CRM software
• Advanced reel repair skills
• Experience and understanding in Quality Control
• Able to work with small mechanical parts
• Works with the public in a professional manner
• Position Type and Expected Hours of Work
• This is a full-time position and typical work hours, and days are Monday through Friday 7:30am to 4pm or 8:30am to 5pm.

Education/Experience:

• High School Diploma
• Experience in reel repair and or similar type of service position
• Experience working with and processing small parts orders
• Experience in working CRM systems (ZOHO CRM)
• Familiar with general office and warehouse operations practices

Benefits Offered:

• Employee Paid Healthcare 100% (health, vision, dental)
• 8 paid holidays
• 7 vacation days after 1 year
• 401K after 1 year of Employment
• Job Type: Full-time
• Shift: 1st Shift

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environmental characteristic for this position is an office and occasional warehouse setting. While performing the duties of this job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate. Incumbents should be able to adapt to a traditional business environment.

Disclaimer:

The above statements are intended and indicate in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

This job description does not create an employment contract, establish rights, privileges, or benefits of employment, or establish any job guarantee. Nothing in this job description changes the at-will employment relationship existing between Okuma Fishing Tackle Corp and its employees. No officer or other employee has authority to alter the employment-at-will relationship, orally or in writing.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have any experience with fishing or fishing tackle?

Experience:

• Reel Repair: 1 year (Preferred)

Work Location: In person

Salary : $19 - $0