What are the responsibilities and job description for the RV BDC Representative position at Olathe Ford Sales Inc?
BDC Manager/Representative:
Location: Olathe Ford RV, Gardner, KS
Come work for the best! If you are interested in a career in the RV/automotive business we welcome you to apply today to join our family at Olathe Ford RV center. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary RV/automotive experience to all of our clients. We set each member up for success by providing hands on training along with manufacturer training, complete with on-the-job training and ongoing personal development. We are looking for self-motivated, multi-tasking individuals to add to the team.
Job Overview: Olathe Ford RV center is looking for an enthusiastic BDC Manager/Representative to join our growing dealership's sales team. You will be responsible for both inbound and outbound calls, internet leads and providing general information, booking appointments for the showroom, and acting as a first point of contact for customers with a focus on 100% customer satisfaction.
Responsibilities include:
- Supervising the handling of all internet leads and inbound calls.
- Handle all guest inquiries and focus on 100% guest satisfaction
- Gather and track all guest data and accurately enter into the dealership's CRM.
- Facilitate timely follow up on all internet and sales leads.
- Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Greeting and assisting walk-in customers; and treating all clientele with courtesy and respect.
- Maintaining constant contact with customers to ensure they are happy with us and feel confident doing business with us.
- Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity.•
- Assisting with various other tasks at the dealership.
Requirements:
- Dealership sales, sales management, or BDC manager experience is preferred.
- Proven experience in sales.
- Superior communication skills, both oral and written.
- Strong email and phone presence is necessary.
- Highly organized, and detailed oriented with the ability to learn quickly.
- Ability to stay strong and calm in a stressful environment and be able to thrive under pressure.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor. i
Benefits:
- Health, Dental, and Vision Coverage
- $20,000 in company paid life insurance
- 401k with company match
- Paid Personal Days
- Paid Vacation Days
- Paid Holidays
- Paid Volunteer Days
- New Car Discounts
- RV Discounts for Renting and Buying
- Discounts on Products and Services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race,color,religion,age,sex,national orgin,disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws,
Salary : $20,000
