Hospitality Associate

Old Carolina Barbecue Company - Apply now to be part of our team!

Hospitality Associate

Summary:

The Hospitality Associate is responsible for supporting the key areas of hospitality and guest satisfaction, preparation of side dishes, expediting orders, dining room maintenance and cash handling.

Essential Duties and Responsibilities:

Hospitality and Guest Satisfaction

• Adopts and follows the Mission Statement and Daily Directives.
• Use all available opportunities to “Engage and Include” guests; making them feel welcomed.
• Greets guests warmly; explains menu options and cooking techniques.
• Takes guest orders and suggestive sells menu items.
• Processes all register transactions correctly and per company procedure.
• Explains “dine-in” or “to-go” serving procedure.
• Ensures that product quality is maintained per company standards at all times. Recognizes and rejects food that is sub-standard per company guidelines and mission statement.

Preparation, Expediting and Maintenance

• Ensuring that all applicable checklists are completed each shift.
• Makes side dishes / salads per company quality standards. Maintains communication with cook; sides must be made in coordination with the A-1 cook’s schedule for optimal food quality.
• Communicates side dish levels with Kitchen Prep associates.
• Expedites guests orders.
• Delivers orders to guests in dining room / “to-go” orders. Verifies orders are correct with guest.
• Bus tables when guests have finished their meals. Engage guests in conversation regarding their dining experience.
• Cleans tables; restocks dining room area including condiment and drink station.
• Cleans and maintains restrooms per company standards throughout their shift.

Miscellaneous

• Other duties as assigned

Supervisory Responsibilities

None.

Qualifications

High school diploma or general education degree (GED) is preferred. Previous job experience in the current environment is preferable. Must be extremely friendly and empathetic towards people; strong social skills.

Job Knowledge And Skill

Understands job procedures and methods; demonstrates ability to acquire necessary skills; understands how job relates to others; makes effective use of resources; demonstrates skill in performing assigned tasks.

Quality Of Work

Produces work that is accurate and thorough; demonstrates commitment to excellence and continuous improvement; ability to monitor quality of own work; applies feedback to improve performance; takes initiative to find ways to improve and promote quality work.

Planning /Organizational Skills

Independently plans/prioritizes work; sets goals and objectives; displays appropriate sense of urgency toward top priorities; manages time efficiently; plans for additional resources; integrates changes smoothly.

Dependability

Meets attendance and punctuality requirements; keeps commitments; accepts responsibility for own actions; follows instructions and responds to management direction; responds to requests for service and assistance; commits to doing the best job possible

Hospitality/ Interpersonal Skills

Maintains a feeling of welcome ness to customers at all times; displays tact and consideration; works actively to resolve conflicts; displays positive outlook/pleasant demeanor; exhibits tact and consideration; conducts self professionally at all times; assists and supports co-workers and customers.

Communication

Expresses ideas coherently; demonstrates good listening and comprehension; keeps others adequately informed at all times; selects appropriate communication tools.

Initiative

Volunteers readily; undertakes self-development activities; seeks increased responsibility; takes advantage of opportunities; seeks creative ways to improve skills; asks for help when needed.

Problem Solving

Identifies problems in timely manner; gathers/analyzes information skillfully; resolves problems in early stages; looks for alternative solutions; works cooperatively in group problem solving situations.

Use Of Technology

Demonstrates required skills; adapts to new technology; uses technology to increase quality and productivity of work; accepts training opportunities to improve technical skills.

Personal Appearance

Always dresses appropriately for work; demonstrates acceptable personal hygiene and grooming habits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, stoop, kneel, crouch or crawl. The employee is occasionally required to sit, climb, balance and smell. The employee must regularly lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level is usually moderate.

Work Remotely

• No

Job Type: Part-time

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Hospitality: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person