Bar Manager

Job Description

Position Title: Bar Manager

Department Restaurant Management

Classification: Salaried Exempt – Full-Time

Reports To: General Manager

Summary: Provide exceptional guest experiences by ensuring that customers are served promptly and courteously, every visit through direction and leadership for complete operations of the bar area. Ensure high standards of guest service and profitability while strictly adhering to the policies and procedures of Shiv Restaurant Management, LLC. Dba Old Chicago.

Essential Duties and Responsibilities:

• Oversees the service of beverages within the Old Chicago bar area, along with food service, and maintains overall responsibility for beverage service throughout the facility.
• Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of beverage bills within all departments, and cashing out of bar tabs.
• Takes responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.
• Ensures security is maintained in accordance with Old Chicago procedures.
• Reports regularly with General Manager regarding departmental performance ensure they are informed of any relevant information or issues.
• Develop and maintain professional relationships with internal and external customers
• Oversee all operations including but not limited to daily line checks, systems adherence, health inspections, order guides, sales services, brewery operations, quality control of beer, food order safety and sanitation, and prep lists.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents; completes accident reports follows procedure promptly, in the event, that a guest or team member is injured.

• Oversee beverage preparation methods, portion sizes, garnishing and presentation of beverages to ensure beverages are prepared and presented to Shiv Restaurant Management,

LLC. Dba Old Chicago specifications.

• Responsible to ensure that all financial (invoices and reporting), HR, and payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Monitor compliance with health and safety regulations regarding beverage preparation and serving.
• Properly maintain building, equipment and supply levels through contacting the correct companies/contractors for any daily bar area repair or maintenance issues, and utilizing basic maintenance skills.
• Strictly follow company cash handling procedures and ensure the proper security procedures are in place.
• Monitor weekly expenditures, proper invoice entry and coding, conduct weekly inventory, determine accurate sales projections, manage beverage, labor and supply costs while meeting or exceeding budget.
• Promptly and professionally handle guest complaints/comments to ensure timely guest recovery. Communicate all team member issues/complaints to management team in a professional manner through manager meetings and/or proper utilization of the digital manager log.
• Create bar area weekly schedules. Coach and assist management team in writing hourly team member schedules based on a budget.
• Lead ongoing coaching and career development by conducting regular one-on-ones with management and hourly team members.
• Conduct semi-annual performance reviews with bar area team in accordance to the company’s performance management policy/process.
• Follow and understand company procedures at all times including crisis situations (e.g.

Workers’ Compensation and General Liability Claims).

• Continually interview, hire and train team members to create a strong team.
• Ongoing completion of manager in training projects as assigned.
• Conduct orientation with bar team members as needed.
• Managing the success of all programs and systems such as the MIT program, hourly training, certified trainer, RISE, and management development programs.
• Ability to utilize computer programs such as CTUIT, Aloha POS, and Microsoft Office to include Excel, Word, and Outlook.
• Other duties as assigned by Senior Management or Operations Leadership.

Knowledge, Skills and Abilities:

• Guest service: knowledge of principles and processes for providing guest services. This includes active listening, guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approached to problems.

• Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Production and Processing: knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effectiveness of the restaurant.
• Effective communication skills.
• Aptitude for driving sales through cultivation of new guests and retention of current guests.
• Menu for beverage preparation knowledge: in order to properly prepare beverages.
• Coaching and Performance Management: ability to motivate, develop, direct team members as they work.
• Ability to analyze information and adhere to a financial budget/P&L through utilizing math skills and reading comprehension.
• Able to make appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.).
• Memorization: ability to memorize floor plans and pivot points.
• Working knowledge of all restaurant equipment, and local and national health codes.
• Ability to utilize programs such as CTUIT, Aloha POS, Microsoft Office to include Excel,

Word, and Outlook.

• Time Management: ability to manage individual’s time and time of others.

Education and Experience:

• High School or equivalent required.
• College degree in business, management or related field preferred.
• Must be 21 years of age or older.
• Minimum of one (1) year working as a Bar Manager in a full-service restaurant environment preferred.

Performance Standards:

• Meets all company services standards by ensuring all team members: o Execute the proper table stakes when addressing guests. o Upholds all ServSafe (Food and Bar) guidelines. o Maintain professional image, including bar area cleanliness, proper uniforms, and appearance standards.
• Consistently use safe food handling practices consistently.
• Prepare recipes according to Shiv Restaurant Management, LLC Dba Old Chicago specifications.
• Read and accurately follow instructions.
• Prepare items in a prescribed amount of time.
• Adhere to cleanliness and sanitation guidelines.
• Understand temperature danger zones and food storage hierarchy (ServSafe or other).
• Able to address and coach team members that fall short in any of the above.

• Adheres to policies and procedures set forth in the Employee Handbook.
• Upbeat and professional image; maintains positive attitude with self, guests, and team members.
• Completes all ongoing certifications/validations (LTO, new menu, etc.).
• Maintain prompt and regular attendance.
• Meets or exceeds budgeted financial performance.
• Maintain satisfactory OSAT scores for restaurant.

Working Conditions:

• 100% Walking and standing
• 90% Communicate with guests and team members
• 50% Operate cash register, Point of Sale (POS), and cash handling
• 25% Reach, bend, stoop, wipe and lift up to 50 pounds.
• 50 hours per week, rarely with consecutive days off.

Training Requirements:

• Successful completion of alcohol and food certification (ServSafe) and/or other required classes by state within sixty (60) days of employment.
• Successful completion of the Shiv Restaurant Management, LLC Dba Old Chicago training program offered at a corporate approved training site.

Employee Signature below constitutes employee’s understanding and acceptance of the requirements, essential functions and duties of the role for which they are employed to perform.

Employee Signature: ____________________________________________________________

Date: ____________________________________________________________

Note: This job description has been approved by Senior Management. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $40,000 - $50,000