Assistant General Manager

Job Description

Job Description
Exempt Position

Position Title: Assistant General Manager

Reports to: Regional Manager

Summary: Provide exceptional Guest experiences every visit through direction and leadership for complete operations of the restaurant. Partner with Management Team in ensuring high standards of Guest service and profitability while strictly adhering to the policies and procedures of Samy’s Old Chicago Pizza and Taproom.

Essential Duties and Responsibilities:

• Execution of daily restaurant operations including supervision of the hourly Team Members.
• Assist General Manager with execution of marketing and culinary initiatives.
• Support all BOH operations and FOH operations including but not limited to daily line checks, systems adherence, health inspections, order guides, sales services, quality control of beer, food order safety and sanitation, and prep lists.
• Ensure a safe environment for Guests and Team Members to reduce the risk of injury and accidents; completes accident reports follows procedure promptly in the event that a Guest or Team Member is injured.
• Oversee food preparation methods, portion sizes, garnishing and presentation of food to ensure food is prepared and presented to Old Chicago specifications.
• Support General Manager in ensuring that all financial (invoices, reporting), HR, and Payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Monitor compliance with health and safety regulations regarding food preparation and serving.
• Properly maintain building, equipment and supply levels through contacting the correct companies/contractors for any daily restaurant repair or maintenance issues, and utilizing basic maintenance skills.
• Strictly follow company cash handling procedures and ensure the proper security procedures are in place.
• Communicate with General Manager to monitor weekly expenditures, proper invoice entry and coding, conduct weekly inventory, determine accurate sales projections, manage food, labor, and supply costs while meeting or exceeding budget.
• Promptly and professionally handle Guest complaints/comments to ensure timely Guest recovery.
• Communicate all team member issues/complaints to management team in a professional manner through manager meetings and/or proper utilization of the digital manager log.
• Coach and assist management team in writing hourly Team Member schedules based on budget.
• Ongoing coaching and development of hourly Team Members.
• Conduct semi-annual Performance Reviews with management team in accordance to the Company's Performance Management Policy/Process.
• Follow and understand company procedures at all times including crisis situations.
• Continually interview, hire and train team members to create a strong team.
• Understand and report Workers' Compensation and General Liability Claims using proper procedures.
• Ongoing completion of Manager in Training projects as assigned.
• Assisting the General Manager in ensuring the success of all programs and systems such as the MIT program, hourly training, certified trainer, RISE.
• Attend and participate in weekly manager meetings and communicate team member issues/complaints to management team in manager meetings and/or by utilizing the digital manager log.
• Responsible for making appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.).
• Other duties as assigned by Regional Manager, General Manager, or Operations Leadership.

Knowledge, Skills & Abilities:

• Guest Service - knowledge of principles and processes for providing Guest services. This includes active listening, Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction.
• Effective communication skills.
• Aptitude for driving sales through cultivation of new Guests and retention of current Guests.
• Able to make appropriate decisions in a fast paced environment (e.g., assign breaks, cut staff appropriately, side work, etc.).
• Menu, Food and Beverage Preparation Knowledge - in order to properly prepare food and beverages.
• Coaching & Performance Management - ability to motivate, develop, direct Team Members as they work.
• Able to analyze information and adhere to a financial budget/P&L through utilizing math skills and reading comprehension.
• Memorization - ability to memorize floor plans and pivot points.
• Working knowledge of all restaurant equipment, and local and national health codes.
• Time Management - ability to manage individual's time and the time of others.
• Able to utilize programs such as CTUIT, Aloha POS, Excel, Word, and Outlook.

Education & Experience:

• Minimum of 3 years working in restaurant environment.
• Minimum of 1 year working as an Assistant General Manager in a full-service restaurant environment preferred.
• College degree preferred.
• Must be 21 years of age or older.

Performance Standards:

• Meets all company service standards through overseeing all hourly Team Members by:
  • Consistently use safe food handling practices consistently.
  • Prepare recipes according to CW specifications.
  • Read and accurately follow instructions.
  • Prepare items in a prescribed amount of time.
  • Adhere to cleanliness and sanitation guidelines.
  • Understand temperature danger zones and food storage hierarchy (Serve Safe or other).
• Adheres to policies and procedures set forth in Handbook including Appearance Standards.
• Upbeat and professional image; maintains positive attitude with self, Guests, and Team Members.
• Completes all ongoing certifications/validations (LTO, new menu, etc.).
• Maintain prompt and regular attendance.
• Maintain satisfactory OSAT scores for restaurant.
• Able to address & coach Team Members falling short of any of the above.

Working Conditions:

• 100% Walk and stand
• 90% Communicate with Guests and Team Members
• 50% Operate cash register, Point of Sale system, and cash handling
• 25% Reach, bend, stoop, wipe and lift up to 50 pounds.
• Must be available for work 50 hours per week prior to, during and beyond our hours of operations on any given day, subject to scheduled and approved absences or time off.

Training Requirements:

• Successful completion of alcohol and food certification (ServSafe) and/or other required classes by state within 60 days of employment.
• Successful completion of the CraftWorks Manager in Training program often at store or nearby location.