What are the responsibilities and job description for the VP Branch Operations position at Old Dominion National Bank?
Description
Summary:
The Manager of Branch Operations enhances the company’s mission by providing expert knowledge and guidance to Retail staff. This position sets the service standards for the retail banking centers as well as directing staff with overall goals and complying with strategic initiatives. Additionally, this position is tasked with assisting with bank service and technology projects.
Essential Functions:
Retail Operations:
· Provide visible service leadership that inspires team energy and motivation, who may then confidently identify client needs and exceed their service expectations.
· Ensure the effective and efficient operations of all branch locations, as well as communications between branch sales and the operational functions of the bank.
· Respond to customer and branch inquiries, investigate and eliminate problem situations, identify customer issues and offer solutions or options with the expertise and sense of urgency required to meet customer satisfaction.
· Evaluate results and identify deficiencies in staff performance; generate and disseminate appropriate training for improvement.
· Implement strategies and tactics to maximize retail branch staff productivity - particularly during off- peak times.
· Responsible for satisfactory outcome and proper remediation of retail-related audits and reviews by compliance, internal audit, the primary regulator, and other internal and regulatory bodies.
· Actively participate in special projects requested by the COO, either in an advisory, lead, or in a project management capacity.
· Minimize risk and potential losses by ensuring retail banking centers are compliant with policy and procedures as measured by branch audits and inspections employed by various departments.
· Collaborate with the executive team to establish new projects relating to: new products and services, additions or changes to branch locations, improvement to existing processes, and IT development and enhancements.
· Interview and assist with hiring decisions for retail banking center openings, resolve personnel issues in coordination with Human Resources, and coordinate ongoing and new hire training.
· Responsible for complying with the various rules, regulations, policies, and ethical standards governing the financial services industry, including compliance with the Bank Secrecy Act and other regulatory compliance as it relates to retail banking.
Requirements
Competency:
· Ability to work collaboratively with other members of executive management in a high-paced environment.
· High levels of written and verbal communication skills and interpersonal and leadership skills necessary to represent the bank in a positive manner both internally and externally.
· Knowledge of banking products and services; ability to create strategic initiatives to promote such programs.
· Experience with FIS systems a plus.
Supervisory Responsibilities:
This position requires the oversight of all retail employees, which includes assigning and controlling tasks; hiring, personnel action and termination; annual reviews and salary/bonus recommendations of all employees in the retail department, in conjunction with executive management and Human Resources.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
This position requires sitting at a computer station for extended periods of time.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are flexible but should be agreed upon with the employee’s supervisor.
Travel:
This position requires periodic travel to off-site meetings, other ODNB branches and locations, and other business-related outings.
Education and Experience:
· Bachelor’s degree or equivalent from four-year college or university in related field
· 10 years of retail banking and management experience within financial institutions (community banking preferred)
Work Authorization/ Security Clearance:
Must be eligible to work in the United States.