What are the responsibilities and job description for the Collections Assistant position at Old Hickory Credit Union?

Old Hickory Credit Union (OHCU) is seeking a Collections Assistant to join our team. At OHCU, we are dedicated to serving our community and providing excellent customer service to our members. As a Collections Assistant, you will play a vital role in fulfilling our mission of Making a Positive Difference in our Neighbors' Lives.

At Old Hickory Credit Union, you'll find a supportive family-style environment and a dedication to serving the community. Since 1934, we have prided ourselves in providing excellent customer service and a wonderful overall experience to our members. Employment at OHCU comes with competitive pay, on-the-job training, growth opportunities, and a community of coworkers who will be excited to meet and work with you.

Work Location : Nashville, Tennessee (this is not a remote position)

Responsibilities :

Utilize intermediate knowledge of collection procedures, including bankruptcy laws and procedures, repossessions, and recovery to assist in the collection of delinquent accounts
Communicate with members and coborrowers by telephone, email, text, and mail regarding their delinquent accounts and work with them to establish payment arrangements to bring accounts current
Maintain accurate and up-to-date records of all collection activities
Must comply with all federal and state regulations such as Fair Credit Reporting Act (Reg V), Fair Debt Collection Practices Act (Reg F), Unfair, Deceptive or Abusive Act (UDAAP), Fair Housing Act, Fair Lending Act, Equal Credit Opportunity Act (Reg B), Truth in Lending Act, (Reg Z), Expedited Funds Availability Act (Reg CC), Credit Card Act, Bank Secrecy Act, The Patriot Act, The Privacy Act, Regulation CC, etc., as well as all Old Hickory Credit Union policies and procedures.
Provide excellent customer service to members and assist them in resolving any issues related to their accounts

Requirements

High school diploma or equivalent

At least 1 year of financial institution collections experience

Intermediate knowledge of collection procedures, including bankruptcy laws and procedures, repossessions, and recovery

Excellent communication and interpersonal skills

Strong negotiation skills and the ability to maintain tact under pressure with a professional demeanor

Strong attention to detail and ability to maintain accurate records

Ability to work independently and as part of a team

Proficiency in Microsoft Office and other relevant software

Other duties as assigned

Candidate must be able to pass a drug screen and criminal background check

Candidate must be able to pass an employment credit check. Criteria include but are not limited to the review of past due items, late payments, unpaid charge-offs, collections, judgments, bankruptcies, repossessions, foreclosures, etc.

Bilingual (Spanish) is a plus

Benefits :

Medical, Dental, Vision

401K with Company Match

Life (company paid)

Short Term Disability (company paid)

Long Term Disability (company paid)

Telemedicine (company paid)

Paid Time Off

Birthday time off

Tuition reimbursement

Equal Opportunity Employer : Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

Salary Description

20 / hour

Salary : $20

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