What are the responsibilities and job description for the Collections Representative position at Old Hickory Management, LLC?
Old Hickory Management is looking to hire a personable and detail-oriented individual as a Collections Representative within our Rent-to-Own company. The position is responsible for making collection calls, resolving past due accounts and processing payments. Prior experience in collections or customer service is a strong plus. Opportunities for advancement within the company is possible for individuals who provide a positive contribution to the team.
Old Hickory is a fast-growing company and the leader in the portable buildings market. We have succeeded by providing our customers with well-constructed buildings, an easy purchase or rent-to-own experience, and exceptional customer service. Our Collections team prides itself on finding resolutions for past due accounts while still showing compassion for customers’ financial circumstances.
Essential Functions:
· Make and receive collection calls (average of 75 to 100 calls daily)
· Take detailed notes on each customer interaction
· Maintain customer records by updating account information
· Speak to past due customers and agree on a satisfactory resolution
· Record details of inquiries, comments and complaints
· Prepare paperwork for customer pickups
· Post customer payments
· Take credit card payments by phone
· Return all calls and voicemails during shift
· Excellent communication and negotiation skills
Knowledge, Skills & Abilities:
· 2-3 years of Collections required
· 1-2 years’ experience in a high volume collection business preferred
·Excellent typing skills
·Knowledge of basic collections procedures
·Previous Customer Service Representative experience highly desired
·Experience using NetSuite preferred
·Knowledge of Microsoft Office products
·Ability to learn new software programs
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Murfreesboro, TN 37129: Relocate before starting work (Required)
Work Location: In person
Salary : $18