What are the responsibilities and job description for the Assistant Branch Manager (Support Staff) position at Old Point Financial?
Description
At Old Point, we value our employees and empower them to make a difference. We are seeking self-motivated individual that is passionate about developing personalized relationships with our customers and coaching employees for success. The Assistant Branch Managers on the Support Staff provide their knowledge and commitment to excellent customer service at different branch locations as needed.
Essential Functions :
- Manages the day-to-day operations of the branch.
- Provides quality customer service to develop new business and maintain existing relationships.
- Manages, develops and coaches staff for success.
- Assists with the processing and approval of consumer and small business loans.
- Performs platform / customer services duties as needed.
- Actively involved in and represents OPNB at designated community functions and events. Uses opportunities wisely to promote the bank and to develop new business.
- Adheres to SAFE Act requirements when acting as an (MLO) mortgage loan originator.
- Handles sensitive and confidential information with discretion; strict adherence to established policy and procedures, and thorough knowledge and understanding of branch operational procedures to maintain branch security.
- Utilizes appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic and professional backgrounds, and persons of all ages and lifestyle preferences.
- Drives efficient and accurate service delivery through solid coaching, communication, and performance management practices
- Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
- Performs other duties as assigned.
Position Requirements (Knowledge / Skills / Abilities)
Education / Experience :
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.
The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)